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The Water Cooler
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A Positive Customer Service Story
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<blockquote data-quote="OK Corgi Rancher" data-source="post: 4152837" data-attributes="member: 45773"><p>Affordable Trash in Ada.</p><p></p><p>Early this past summer we got a flyer from them. Switch to their trash service for $15 month and they guaranteed we'd be happy, they'd do what they promise when they promised to do it. That was 1/3 of what we were paying for marginal service from GFL. So we switched.</p><p></p><p>They said they'd deliver a trash container on a certain day and they did. They said they wouldn't miss a pick up and they haven't. They sent a nice email with contact information for the driver on our route so we could contact him if we had trouble.</p><p></p><p>Just last week I got a message from Affordable Trash thanking us for being customers and promising to deliver a box of 150 trash bags on our pickup day...which was yesterday. There was a disclaimer that said "while supplies last". No trash bags yesterday so I figured they just ran out. Maybe they did. But this morning, as the sun came up and I was out taking care of animals, I noticed something down by our gate. It was too dark and too far to see what it was. I walked down to the gate and it was a box of trash bags. I heard thru the grapevine (so I can't verify if it's true) that they ran out and went to Home Depot to buy more for the customers that missed out. I think that's pretty amazing service in this day of nobody-seems-to-give-a-damn.</p><p></p><p>So, if you have Affordable Trash service in your area I highly recommend their service.</p><p></p><p></p><p></p><p>[ATTACH=full]426170[/ATTACH]</p></blockquote><p></p>
[QUOTE="OK Corgi Rancher, post: 4152837, member: 45773"] Affordable Trash in Ada. Early this past summer we got a flyer from them. Switch to their trash service for $15 month and they guaranteed we'd be happy, they'd do what they promise when they promised to do it. That was 1/3 of what we were paying for marginal service from GFL. So we switched. They said they'd deliver a trash container on a certain day and they did. They said they wouldn't miss a pick up and they haven't. They sent a nice email with contact information for the driver on our route so we could contact him if we had trouble. Just last week I got a message from Affordable Trash thanking us for being customers and promising to deliver a box of 150 trash bags on our pickup day...which was yesterday. There was a disclaimer that said "while supplies last". No trash bags yesterday so I figured they just ran out. Maybe they did. But this morning, as the sun came up and I was out taking care of animals, I noticed something down by our gate. It was too dark and too far to see what it was. I walked down to the gate and it was a box of trash bags. I heard thru the grapevine (so I can't verify if it's true) that they ran out and went to Home Depot to buy more for the customers that missed out. I think that's pretty amazing service in this day of nobody-seems-to-give-a-damn. So, if you have Affordable Trash service in your area I highly recommend their service. [ATTACH type="full" alt="trash bags.jpg"]426170[/ATTACH] [/QUOTE]
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