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The Water Cooler
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A utility company locked thousands of customers out of their “smart” thermostats in Colorado
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<blockquote data-quote="Harp13" data-source="post: 4330319" data-attributes="member: 32228"><p>I removed my OG&E smart hours thermostats a couple of years ago. </p><p></p><p>I think I started using smart hours in 2012. Low $0.06 / kWh 1PM to 7PM and "Emergency" rate was at $0.46/kWh 2PM to 6PM</p><p></p><p>2012 - 118 days 60 were lowest rate and 31 were normal rate. 75% low/normal Average peak rate $0.128/kWh</p><p></p><p>2013 - 122 days (only tracked the first 72 days) 54% low/normal Avg Peak $0.163 / kWh</p><p></p><p>I was mostly tracking the daily rate using emails and text/voice messages, but had the option to look at the thermostat. Too much work so I stopped checking.</p><p></p><p>Was not that big of a deal when the family was out of the house during the day. In 2020 started working from home, so it was more uncomfortable to leave the thermostat alone during the hottest part of the day.</p><p></p><p>I should have kept looking at it. In June 2022, I heard a KFOR story that the average Smart Hours customer was not saving anything, so I opted out.</p><p></p><p>[URL unfurl="true"]https://kfor.com/news/local/oklahoma-customers-raise-concerns-about-oge-smarthours-savings-program-rate-increase/[/URL]</p><p></p><table style='width: 100%'><tr><td>Remember that SmartHours on-peak rate can rise as high as 43 cents per kWh</td></tr><tr><td>“We don’t expect our customers to shift, but the goal is for us to reduce those summer peaks because when we have to go out and produce and buy more energy, it’s very expensive,” said King.</td></tr><tr><td><strong><em>One OG&E customer asked a representative if he was saving money with SmartHours; she responded, “yes, you are not saving anything,” during a recorded phone call.</em></strong></td></tr></table></blockquote><p></p>
[QUOTE="Harp13, post: 4330319, member: 32228"] I removed my OG&E smart hours thermostats a couple of years ago. I think I started using smart hours in 2012. Low $0.06 / kWh 1PM to 7PM and "Emergency" rate was at $0.46/kWh 2PM to 6PM 2012 - 118 days 60 were lowest rate and 31 were normal rate. 75% low/normal Average peak rate $0.128/kWh 2013 - 122 days (only tracked the first 72 days) 54% low/normal Avg Peak $0.163 / kWh I was mostly tracking the daily rate using emails and text/voice messages, but had the option to look at the thermostat. Too much work so I stopped checking. Was not that big of a deal when the family was out of the house during the day. In 2020 started working from home, so it was more uncomfortable to leave the thermostat alone during the hottest part of the day. I should have kept looking at it. In June 2022, I heard a KFOR story that the average Smart Hours customer was not saving anything, so I opted out. [URL unfurl="true"]https://kfor.com/news/local/oklahoma-customers-raise-concerns-about-oge-smarthours-savings-program-rate-increase/[/URL] [TABLE] [TR] [TD]Remember that SmartHours on-peak rate can rise as high as 43 cents per kWh[/TD] [/TR] [TR] [TD]“We don’t expect our customers to shift, but the goal is for us to reduce those summer peaks because when we have to go out and produce and buy more energy, it’s very expensive,” said King.[/TD] [/TR] [TR] [TD][B][I]One OG&E customer asked a representative if he was saving money with SmartHours; she responded, “yes, you are not saving anything,” during a recorded phone call.[/I][/B][/TD] [/TR] [/TABLE] [/QUOTE]
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The Water Cooler
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A utility company locked thousands of customers out of their “smart” thermostats in Colorado
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