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<blockquote data-quote="Glock 40" data-source="post: 3331510" data-attributes="member: 32">Not sure how Tmobile works as far as tech support.&nbsp;&nbsp; If you were just talking to front line associates you need to push and ask if there is a second level or tech support.&nbsp; Since you have a 4g phone it reports its stats back to them.&nbsp; You just have to to get high enough in the food chain to get someone that knows how to look at the stats.&nbsp; Its the old squeaky wheel thing.&nbsp;&nbsp; They can see if you have good signal or not.&nbsp;&nbsp; There are a ton of things that affect your actual throughput.&nbsp; &nbsp; Do you just have the one phone at your location or others using them also?&nbsp; If so similar or different device brand/model?If you bought it at a T-mobile store I would be tempted to take it back to their location.&nbsp; They should theoretically have a&nbsp; tower near by with good coverage.&nbsp; &nbsp; If you were in town (OKC) its as easy as drive a mile in about any direction and you will change towers.&nbsp;&nbsp; If your remote your options will be less.&nbsp;&nbsp; Also Indoor vs outdoor signal is something that is measured.&nbsp;&nbsp; So you have indoor, outdoor and in vehicle.&nbsp; Outside should be your best signal.&nbsp; If you have a metal roof, or metal&nbsp; buildings near by, in a valley, next to a lake.&nbsp;&nbsp; It all affects signal differently.&nbsp;&nbsp; Does signal improve when you got outside?If your really wanting to know what the phone sees you can download a tool called G-Net Track Lite <a href="https://play.google.com/store/apps/details?id=com.gyokovsolutions.gnettracklite&amp;hl=en" target="_blank">https://play.google.com/store/apps/details?id=com.gyokovsolutions.gnettracklite&amp;hl=en</a>it will show you what tower your attached to.&nbsp; What towers it sees and signal levels.&nbsp; &nbsp; Its gonna be way more info that the normal person cares for or understands but it will easily let you tell when you changed towers.&nbsp;&nbsp; I would imagine you either have a poor signal or a device issue.</blockquote>

[QUOTE="Glock 40, post: 3331510, member: 32"] Not sure how Tmobile works as far as tech support. If you were just talking to front line associates you need to push and ask if there is a second level or tech support. Since you have a 4g phone it reports its stats back to them. You just have to to get high enough in the food chain to get someone that knows how to look at the stats. Its the old squeaky wheel thing. They can see if you have good signal or not. There are a ton of things that affect your actual throughput. Do you just have the one phone at your location or others using them also? If so similar or different device brand/model? If you bought it at a T-mobile store I would be tempted to take it back to their location. They should theoretically have a tower near by with good coverage. If you were in town (OKC) its as easy as drive a mile in about any direction and you will change towers. If your remote your options will be less. Also Indoor vs outdoor signal is something that is measured. So you have indoor, outdoor and in vehicle. Outside should be your best signal. If you have a metal roof, or metal buildings near by, in a valley, next to a lake. It all affects signal differently. Does signal improve when you got outside? If your really wanting to know what the phone sees you can download a tool called G-Net Track Lite [URL]https://play.google.com/store/apps/details?id=com.gyokovsolutions.gnettracklite&hl=en[/URL] it will show you what tower your attached to. What towers it sees and signal levels. Its gonna be way more info that the normal person cares for or understands but it will easily let you tell when you changed towers. I would imagine you either have a poor signal or a device issue. [/QUOTE]

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