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Message: <blockquote data-quote="SoonerATC" data-source="post: 1672820" data-attributes="member: 9576">The product itself is fine, other than when storms blow through, as others have said.  However, I called them about a month ago to verify when our contract was up, because we were going to drop the service to simply cut expenses.  We were under the impression our contract was up this December, but they said it wasn't up until December of next year. About a year ago, our receiver started acting up, so we called them to get a new one.  They said since we didn't have the protection plan, we'd have to pay for the new receiver.  They sent it to us and we sent our old one back to them.  Flash forward back to now, and when I asked them why our contract had been extended until next year, they said it was because we upgraded our receiver last year.  I told them they had to be kidding...it wasn't a receiver upgrade, it was a replacement.  In fact, there is a sticker on the back of our current receiver (the "new" one) that says "remanufactured" on it.  Furthermore, they never told us that getting a replacement receiver would constitute an upgrade or that upgrading our receiver would come with an automatic contract extension.  I understood us having to pay for it because we didn't have the protection plan, but that was far from an "upgrade".  After telling them that their "protection plan" was basically an extortion scheme (buy the protection plan, or we'll make you pay for the replacement receiver, automatically extend your contract without informing you, and make you pay for the months remaining on your contract that you won't be receiving service), I finally just told them I was cancelling their service as of this December and had no intention of paying out the next year's contract.  They transferred me to their cancellation department, where a guy tried to get me to stay with them.  I was finally able to negotiate a 50% reduction in my monthly bill by dropping to a lower package and having him apply an additional monthly discount to get me to stay.  The channels I lost with the downgrade in package weren't even channels we watched in the first place, so it kind of worked out.  Come next December though, I still plan to drop our service altogether.</blockquote>

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