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The Range
Firearms Chat
Browning Knocks it out of the park!!! (badly)
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<blockquote data-quote="Rez Exelon" data-source="post: 3553856" data-attributes="member: 5800"><p>Yeah....I'm not even all that mad that it needed work, but I am very mad about their handling of it. For example:</p><p>1. Tell me to send it in with no mention of possible charges.</p><p>2. Related to above, they had to run the serial over the phone --- that should have told them out of warranty. Why then, not tell me about charges before sending it?</p><p>3. Searching online, this model had apparently had a few fair share of lemons --- so shouldn't they have some kind of document internally where they might be able to say "hey, we show you're out of warranty, but maybe check X, Y and Z". </p><p>4. Why don't they have a dang published warranty somewhere? </p><p></p><p>I've only had one other "send a firearm" in experience and it was a Phoenix Arms one. Worst gun I've ever owned, but best service experience. (On the gun side, it was a $75 pawn shop special, so I didn't expect much going in to be honest). Even on optics and accessories, I've always had really good service experience generally. I just really feel that they missed the mark big on a few levels here.</p></blockquote><p></p>
[QUOTE="Rez Exelon, post: 3553856, member: 5800"] Yeah....I'm not even all that mad that it needed work, but I am very mad about their handling of it. For example: 1. Tell me to send it in with no mention of possible charges. 2. Related to above, they had to run the serial over the phone --- that should have told them out of warranty. Why then, not tell me about charges before sending it? 3. Searching online, this model had apparently had a few fair share of lemons --- so shouldn't they have some kind of document internally where they might be able to say "hey, we show you're out of warranty, but maybe check X, Y and Z". 4. Why don't they have a dang published warranty somewhere? I've only had one other "send a firearm" in experience and it was a Phoenix Arms one. Worst gun I've ever owned, but best service experience. (On the gun side, it was a $75 pawn shop special, so I didn't expect much going in to be honest). Even on optics and accessories, I've always had really good service experience generally. I just really feel that they missed the mark big on a few levels here. [/QUOTE]
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Browning Knocks it out of the park!!! (badly)
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