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<blockquote data-quote="wawazat" data-source="post: 3843700" data-attributes="member: 35603">Back when I was leading a customer service/technical support department, it was even worse as the manager.&nbsp; If our 1st or 2nd tier support couldnt deescalate or solve the problem, they came to me.&nbsp; If they decided they didnt like our 1st or 2nd tier support, they called me directly.&nbsp; Our customers were all in the automotive recovery industry so those calls typically came between the hours of 10pm and 8am when they were working.I still get a spike of anxiety when my phone rings and I havent done that job in 12 years.&nbsp; The funny part was going to conferences and all of these big, rough and tumble repo guys that treated personal attacks like the Olympics were the nicest guys in person.&nbsp; I always looked forward to getting to meet the new ones at a conference because they became pretty enjoyable to work with after a handshake and some beverages.</blockquote>

[QUOTE="wawazat, post: 3843700, member: 35603"] Back when I was leading a customer service/technical support department, it was even worse as the manager. If our 1st or 2nd tier support couldnt deescalate or solve the problem, they came to me. If they decided they didnt like our 1st or 2nd tier support, they called me directly. Our customers were all in the automotive recovery industry so those calls typically came between the hours of 10pm and 8am when they were working. I still get a spike of anxiety when my phone rings and I havent done that job in 12 years. The funny part was going to conferences and all of these big, rough and tumble repo guys that treated personal attacks like the Olympics were the nicest guys in person. I always looked forward to getting to meet the new ones at a conference because they became pretty enjoyable to work with after a handshake and some beverages. [/QUOTE]

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