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<blockquote data-quote="GIJROB" data-source="post: 4280248" data-attributes="member: 46525"><p>To deal with the problem of webroot not permanently deleting files, do the following:</p><p></p><p>Update Webroot – Make sure that your Webroot software has been updated to the latest version.</p><p></p><p>Settings Check:</p><p></p><p>Open up your web browser and navigate over to ‘Settings.’</p><p></p><p>Click on ‘Utilities’ in the top right-hand corner of the screen.</p><p></p><p>Underneath where it says “Erase Securely” there should be a little box next to it, make sure this is checked off.</p><p></p><p>Reinstall Webroot – Sometimes reinstalling programs like these can fix issues with functionality, so uninstall then download/install again from their website if applicable (Webroot).</p><p></p><p>Support Contact: If nothing else works contact support for more help troubleshooting steps or bug awareness regarding what might have gone wrong here while using this program called ‘webroot’.</p><p></p><p>These suggestions are expected to help fix this problem so that “permanently erase with webroot” becomes functional once again.</p></blockquote><p></p>
[QUOTE="GIJROB, post: 4280248, member: 46525"] To deal with the problem of webroot not permanently deleting files, do the following: Update Webroot – Make sure that your Webroot software has been updated to the latest version. Settings Check: Open up your web browser and navigate over to ‘Settings.’ Click on ‘Utilities’ in the top right-hand corner of the screen. Underneath where it says “Erase Securely” there should be a little box next to it, make sure this is checked off. Reinstall Webroot – Sometimes reinstalling programs like these can fix issues with functionality, so uninstall then download/install again from their website if applicable (Webroot). Support Contact: If nothing else works contact support for more help troubleshooting steps or bug awareness regarding what might have gone wrong here while using this program called ‘webroot’. These suggestions are expected to help fix this problem so that “permanently erase with webroot” becomes functional once again. [/QUOTE]
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