Had a small issue on my CZ Shadow 2. Extended safety was not included with gun.
I sort of blew it off for a while and then decided to give them a call. Immediately got a FedEx postage and information on shipping it back. I had asked for them to just send the extra safety but they said they wanted to fit exactly every part that goes on the Shadow. WOW.
Sent and CZ received it in two days. They told me they would put a priority on it and they did. Two days and it was shipped back to me. They also kept sending me updates to the shipment, the work being done, work completed, what was done, shipped and then followed up with a phone call to ask if everything was to my satisfaction
I wish every company had CS like this.
I sort of blew it off for a while and then decided to give them a call. Immediately got a FedEx postage and information on shipping it back. I had asked for them to just send the extra safety but they said they wanted to fit exactly every part that goes on the Shadow. WOW.
Sent and CZ received it in two days. They told me they would put a priority on it and they did. Two days and it was shipped back to me. They also kept sending me updates to the shipment, the work being done, work completed, what was done, shipped and then followed up with a phone call to ask if everything was to my satisfaction
I wish every company had CS like this.