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Message: <blockquote data-quote="wawazat" data-source="post: 3793706" data-attributes="member: 35603">As a person that tackles process improvement projects as part of my career, there are so many moving parts in a distribution center.  I am sure there could be improvements found in multiple places, but I would be surprised if there is any low hanging fruit left.  We bought a new mattress and adjustable base from Mathis Brothers.  The delivery guys didnt have one of the pillows or the mattress protector on the truck.  I spent an hour and a half at the Sleep Center working with some awesome people to try and sort out the best way to correct the issue.  I wanted to pick them up because we didnt have a compatible mattress protector for the split top mattress, but I didnt want to be reassessed for OKC sales tax when it shouldve been delivered to Canadian County.  They agree to ship UPS.  2 days later UPS drops off a pillow and a small box intended up NAPA on Memorial with the routing sticker from my package stuck to it.  My tracking number showed delivered, so I am not sure how they got it figured out.  We ended up getting our mattress protector the next business day so it all worked out.All of that is to say that there are numerous opportunities for a small hiccup to turn into a huge headache when it comes to logistics.  Its thousands of processes all hinging and timed on the assumption that the preceding step will execute perfectly every time.  Also, even having a fairly solid understanding of shipping processes, I still swear up a storm when I really need something at a certain time and it doesnt happen.</blockquote>

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