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Message: <blockquote data-quote="jakeman" data-source="post: 3793766" data-attributes="member: 10690">Hey, it happens. Don’t feel lonely. Do freight & shipping companies get it right most of the time? Sure they do, it’s how they handle it when they don’t that makes them s****y to deal with. “We’re sorry Mr. or Ms Customer, we’ll do everything we can to find you package and get it delivered”; whether they intend to or not. But what ya get most of the time now is, “hey man, you know how many packages we deliver every day? It’s a miracle you ever get anything, so go f’k yourself”. Mistakes happen, how do you handle it? When everything is great you don’t need any customer service. It’s handling the mistakes and fixing the issues that happen that separates the wheat from the chaff. Customer service is a lot like oxygen, you don’t really think about it, unless you ain’t getting any.</blockquote>