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Message: <blockquote data-quote="Capm_Spaulding" data-source="post: 4043140" data-attributes="member: 17977">Most all dealerships are terrible. So is the auto industry in general. Dealers are required to service the vehicles they sell, but they seldom make money on service, so everything is bottom shelf. This includes pay for their techs, so they’re always understaffed. Most of the time with warranty work, they front the costs to repair your vehicle and fight the automaker for reimbursement later on, which can be a hassle. Rather than take one for their customer, they often pass the frustrations on instead. They are rarely going to side with you on something that may or may not be a fault of the vehicle as too many warranty claims for reimbursement will draw the attention of the automaker. Roughly 10 years ago I heard Chrysler was even incentivizing shops who had the least amount of claims. Would explain the issues I encountered trying to get my Jeep sorted out.This is all part of the reason dealer servicing is so expensive in general. They have high overhead and low profit margarines, so they pass that on to you. It’s partially the fault of the dealers, partially the automakers, but ultimately it’s us who has to suffer.I buy exclusively gently used Lexus these days, due to my experience with domestic brands. Firstly, they are very reliable in general, but the times they do need work, I can bring it to Lexus while under warranty and it’s all but hassle free. Because they’re so reliable, the dealers aren’t doing many warranty claims, thus they are more likely to cover things that are on the edge of fault. They also do not fight as hard as other brands due to the mark up you pay for the luxury Toyota in the first place, it helps spread the cost the dealer incurs for service. A special thanks to you folks who buy these things new, <img class="smilie smilie--emoji" loading="lazy" alt="🤙🏻" title="🤙🏻" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f919-1f3fb.png" />.An added benefit is for the times it does need non warranty work, I can bring it to a Toyota dealer, including for oil changes to spare some cost. Thankfully, because they’re so well built, in the last 5 years, I’ve only had to have warranty work once, and it was fully covered including a rental. My issue was an intermittent, but annoying one, and I only had to push slightly after they first said just wait and see, and they caved and replaced $3500 worth of parts. Mind you, this was 8 months before the warranty expired, with 55k on  it. I feel confident they would have covered the AC issue OP is facing as well.</blockquote>

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