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<blockquote data-quote="DRC458" data-source="post: 3411993" data-attributes="member: 530"><p>Thanks. I'll pass it along. He's much more tech savvy than I, so he may already know about it.</p><p></p><p>In the meantime, an update. This has been going on since August 3rd, and he accomplished all correspondence through Amazon. The vendor told him, 'you don't need to do that. Just reply directly to our emails.' No way. He wanted a trail for Amazon to see, just in case. Well, the vendor's latest request was for him to try a different card in the camera, which he had already done. He told them he was not buying one more item for this camera. He was filing a complaint with Amazon for their failure to replace a defective product. So, he filed the complaint, asking Amazon to review all the correspondence between them. Today, he gets this message from the vendor ...</p><p></p><p><em><strong>“We’re very sorry you have had an issue with our product. Please contact us and we would be happy to do a refund or offer an exchange solution.”</strong></em></p><p></p><p>OK. Whatever. He's been 'contacting them' since August 3rd. We'll see what happens.</p><p></p><p></p><p></p><p>.</p></blockquote><p></p>
[QUOTE="DRC458, post: 3411993, member: 530"] Thanks. I'll pass it along. He's much more tech savvy than I, so he may already know about it. In the meantime, an update. This has been going on since August 3rd, and he accomplished all correspondence through Amazon. The vendor told him, 'you don't need to do that. Just reply directly to our emails.' No way. He wanted a trail for Amazon to see, just in case. Well, the vendor's latest request was for him to try a different card in the camera, which he had already done. He told them he was not buying one more item for this camera. He was filing a complaint with Amazon for their failure to replace a defective product. So, he filed the complaint, asking Amazon to review all the correspondence between them. Today, he gets this message from the vendor ... [I][B]“We’re very sorry you have had an issue with our product. Please contact us and we would be happy to do a refund or offer an exchange solution.”[/B][/I] OK. Whatever. He's been 'contacting them' since August 3rd. We'll see what happens. . [/QUOTE]
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