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The Water Cooler
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Good Customer Service Thread
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<blockquote data-quote="HoLeChit" data-source="post: 3541757" data-attributes="member: 35036"><p>I've had a couple good ones recently. </p><p></p><p>Emailed Lothar Walther some questions about a barrel I purchased, they have always been quick to respond, and even if the answer was "we do not know, that isn't a question we have come across". They also had a barrel to me within 4 days of ordering it.</p><p></p><p>CZUSA is always good to me, aside from recently, when I ordered some magazines, and apparently they were on backorder. But their customer service is good and I always have a person on the other end of the email. </p><p></p><p>Altmont emailed me a day after ordering some new grips for my N frame and Victory. They informed me that there is an extensive wait time of 6-9 weeks minimum due to them making them to order, and that I am free to cancel if desired. I informed them that I still want them and to go ahead. I think that was roughly 4 weeks ago. 2 days ago I receive an email saying they have been shipped!</p><p></p><p>Bell and Carlson was eager to help when I had fitment issues with one of their stocks. I figured it out before they could get me any solid info, but email responses were quick and helpful.</p><p></p><p>In spite of the constant rush, non-stop phone ringing, and angry customers, Gene Sears has been pretty great with me. I haven't been to their store much in the past, but I am becoming a fan.</p><p></p><p>Anarchy outdoors sent me a part, and threw in some stickers and candy. I don't know what the think of the candy, but it was an interesting gesture.</p><p></p><p>I recently ordered an surplus AK canvas drop bag from a seller on Amazon. it was supposed to take 4-6 weeks to get here, was here in 2. They included a postcard that said "hello from Ukraine". I thought that was a nice touch.</p></blockquote><p></p>
[QUOTE="HoLeChit, post: 3541757, member: 35036"] I've had a couple good ones recently. Emailed Lothar Walther some questions about a barrel I purchased, they have always been quick to respond, and even if the answer was "we do not know, that isn't a question we have come across". They also had a barrel to me within 4 days of ordering it. CZUSA is always good to me, aside from recently, when I ordered some magazines, and apparently they were on backorder. But their customer service is good and I always have a person on the other end of the email. Altmont emailed me a day after ordering some new grips for my N frame and Victory. They informed me that there is an extensive wait time of 6-9 weeks minimum due to them making them to order, and that I am free to cancel if desired. I informed them that I still want them and to go ahead. I think that was roughly 4 weeks ago. 2 days ago I receive an email saying they have been shipped! Bell and Carlson was eager to help when I had fitment issues with one of their stocks. I figured it out before they could get me any solid info, but email responses were quick and helpful. In spite of the constant rush, non-stop phone ringing, and angry customers, Gene Sears has been pretty great with me. I haven't been to their store much in the past, but I am becoming a fan. Anarchy outdoors sent me a part, and threw in some stickers and candy. I don't know what the think of the candy, but it was an interesting gesture. I recently ordered an surplus AK canvas drop bag from a seller on Amazon. it was supposed to take 4-6 weeks to get here, was here in 2. They included a postcard that said "hello from Ukraine". I thought that was a nice touch. [/QUOTE]
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