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<blockquote data-quote="Snattlerake" data-source="post: 3939868" data-attributes="member: 44288">I am / was a technician for 25 years.&nbsp; I still have my Ademco alarm I installed in my house but I have no hardline telephone.&nbsp; Wireless communication via cell was expensive and a joke at the same time.&nbsp; If the cell didn&#039;t work due to lack of signal it was sunsetted technology in 5 years or less causing a new purchase of the latest and greatest cell technology which in turn will be sunsetted itself.&nbsp; See the pattern?&nbsp; Simplisafe replaced all of the old system but it has it&#039;s drawbacks.&nbsp; I had to hack into a sensor and solder wires to the circuit board then use those wires to attach to my garage OVHD door.&nbsp; I also had to program a delay to that door so I could use it as an entry/exit door.&nbsp; The only problem I have with Simplisafe is all of my sensors I learned into the system are lost every time I update my system.&nbsp; Simplisafe tech support is a joke.&nbsp; I know more than any of them trying to&quot;help&quot; me.&nbsp; All they know is their script.&nbsp; If your answers to their questions don&#039;t fit their plug in script, it&#039;s like asking for extra ketchup on your hamburger at McDonalds.&nbsp; They can&#039;t do it because a machine squirts it and they cannot control it.&nbsp; You get a handful of ketchup packs as a consolation.&nbsp; Simplisafe is the same way.&nbsp; They will tell you they are escalating the call to a supervisor who is busy and will call back.&nbsp; They have NEVER called me back.</blockquote>

[QUOTE="Snattlerake, post: 3939868, member: 44288"] I am / was a technician for 25 years. I still have my Ademco alarm I installed in my house but I have no hardline telephone. Wireless communication via cell was expensive and a joke at the same time. If the cell didn't work due to lack of signal it was sunsetted technology in 5 years or less causing a new purchase of the latest and greatest cell technology which in turn will be sunsetted itself. See the pattern? Simplisafe replaced all of the old system but it has it's drawbacks. I had to hack into a sensor and solder wires to the circuit board then use those wires to attach to my garage OVHD door. I also had to program a delay to that door so I could use it as an entry/exit door. The only problem I have with Simplisafe is all of my sensors I learned into the system are lost every time I update my system. Simplisafe tech support is a joke. I know more than any of them trying to"help" me. All they know is their script. If your answers to their questions don't fit their plug in script, it's like asking for extra ketchup on your hamburger at McDonalds. They can't do it because a machine squirts it and they cannot control it. You get a handful of ketchup packs as a consolation. Simplisafe is the same way. They will tell you they are escalating the call to a supervisor who is busy and will call back. They have NEVER called me back. [/QUOTE]

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