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Message: <blockquote data-quote="Newbie" data-source="post: 3706143" data-attributes="member: 5512">Yup, I'd bet good money on it. As long as the emergency cord was pulled to "unlock" it from the chain, then it's the spring. It's a helper that makes the door light so you can lift it or the motor (they're usually only 1/2 horse) can lift it. I'd order two new springs on scAmazon or Evilbay and slide 'em on. You can tighten them with a couple of screwdrivers, but you're better off spending the extra 20 bucks and getting those metal rods for tightening the spring. It's not a tough job, though it'll take about an hour if I remember right.  Here's an old jewish guy that talks you through the whole thing[MEDIA=youtube]zxUoJrLhaSI[/MEDIA]</blockquote>