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Message: <blockquote data-quote="Gabriel42" data-source="post: 2697028" data-attributes="member: 28680">I have a pistol that was at S&W for repair on my dime, was a police trade-in I picked up at auction, and I also needed a backstrap for a M&P pistol since I gave one a way to a friend because he wanted a textured grip from a Pro-Series gun. I called them yesterday to ask about those 2 things and getting a non-MA Complaint barrel for my M&P10. They told me my pistol was shipping yesterday and ordered my a backstrap without cost even though I told them I gave it away. The CS rep told me that ordering a barrel was impossible and cited the fact that the gas port was drilled on the assembly line after the barrel was installed on the upper. I said that I had a gun smith that was capable and in fact had to open up the gas port on the gun since it was undergassed when I got it, I was told they had no procedure or part number/SKU for ordering a barrel separately. He said that may change in the future but couldn't provide an ETA. It seems like they are only setup to assemble whole rifles and just not setup to take payment for a part that is assembled and finished as part of a complete rifle.I don't understand why they wouldn't have inserted Daniel's rifle into the pre-barreled step of the assembly process, especially when he had asked the cost to have the rifle rebarreled. Personally, I would attempt to speak, not to an engineer, but to a Director or VP of Customer Service. It is amazing how often a CS bigwig can make the engineers do what they say couldn't be done for a customer, across multiple industries.</blockquote>

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