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The Range
Rifle & Shotgun Discussion
Horror Story: M&P 10 and S&W's Customer Service
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<blockquote data-quote="mr ed" data-source="post: 2697818" data-attributes="member: 6777"><p>This is no different than the scum at Ruger CS. </p><p>Many years ago a customer bought a new M77 and after the first few shots the thin receiver portion where the safety is cracked. </p><p>We took it apart and found that sawdust from the stock finishing was clumped at the rear of the tang causing a lot of pressure and the firing caused it to crack. </p><p>Sent it back with detailed information and leaving the "clump" in place. </p><p>Their response was un-repairable and we will sell you a new one for $450.</p><p>Well New ones were on store shelves at $350-375 so we told them to send it back. </p><p>They refused claiming it was a liability and unsafe to shoot.</p><p>We had to get a lawyer after them to get the gun back. </p><p></p><p>When we got it back I scraped out the sawdust, welded up the crack, threw it in the bluing tank and it was good as new.</p></blockquote><p></p>
[QUOTE="mr ed, post: 2697818, member: 6777"] This is no different than the scum at Ruger CS. Many years ago a customer bought a new M77 and after the first few shots the thin receiver portion where the safety is cracked. We took it apart and found that sawdust from the stock finishing was clumped at the rear of the tang causing a lot of pressure and the firing caused it to crack. Sent it back with detailed information and leaving the "clump" in place. Their response was un-repairable and we will sell you a new one for $450. Well New ones were on store shelves at $350-375 so we told them to send it back. They refused claiming it was a liability and unsafe to shoot. We had to get a lawyer after them to get the gun back. When we got it back I scraped out the sawdust, welded up the crack, threw it in the bluing tank and it was good as new. [/QUOTE]
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Horror Story: M&P 10 and S&W's Customer Service
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