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Message: <blockquote data-quote="dennishoddy" data-source="post: 2011529" data-attributes="member: 5412">I just went through that same experience on Tuesday. A week ago, the whole city lost AT&T coverage for most of the day. I called them using my wifi at home, and spent two hours trying to explain to the tech support person that the problem wasn't my phone, but a system outage on our cell tower. No matter how much I complained, he kept wanting me to do different operations on the phone, turning this on, and that off, and so on. He finally realized it wasn't my phone, and made up a ticket. I got a call yesterday from another support person that told me we are in a fringe area, and if I would just turn off the 3G on the phone, I could still use text and make phone calls. WHAT????When I told her that if that were the case, they could pay me back for several years of poor service that I've been paying for every month. She finally dug around and found our cell tower has over 100 complaint tickets against it, and has been identified as being in "critical Status".Maybe they should fix the dammed thing. We don't have anybody but at&t around here, so we are stuck.Somebody pass the bottle.</blockquote>