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The Water Cooler
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My Popeyes 8 piece jumbo shrimp combo UPDATED with Popeye's reply
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<blockquote data-quote="Snattlerake" data-source="post: 3845218" data-attributes="member: 44288"><p>Well how about this folks, I got a reply and an offer of redeemable points from Popeye's.</p><p></p><p><strong>Jessica</strong> (Popeyes)</p><p></p><p>Aug 24, 2022, 9:12 PM EDT</p><p></p><p>Hi Snattlerake,</p><p></p><p>Thank you for reaching out to Popeyes digital support! We apologize for the issues that you encountered at our restaurant. We do not take these cases lightly at Popeyes and can assure you that this has been raised to the appropriate Franchisee, Operations, and Management teams to take the necessary actions to ensure this is remediated.</p><p></p><p>Here at digital support, we are unable to provide you with a refund for the order since it was placed through the restaurant’s payment system. However, from our end as a gesture of good will, we would like to offer <strong>1500 Popeyes Rewards points to your digital account.</strong></p><p></p><p>All we will need you to do is sign up for a digital account through our app or website. Once you create the account, we will be able to issue you the points for you to redeem through a mobile order at any of our locations.</p><p></p><p>If you would like to move forward with the refund request from the restaurant, we can submit that request for you. However, please note that our restaurants are franchisee owned and they hold the right to conduct their investigation and approve or deny refunds at their discretion based on their findings. Also please consider that refund requests sent to the restaurant for review could take anywhere between 7 to 10 business days for resolution.</p><p></p><p>Once again, we apologize for the poor experience, and we would love to hear back from you soon to provide you with a proper resolution for this incident. In the meantime, we will start working with the restaurant management team for them to investigate the events you described in your e-mail and address them immediately.</p><p>Thanks,</p><p>Jessica</p><p></p><p></p><p>This is much much more than I ever got from Lowes or any other complaint form I have filled out.</p><p></p><p>We will see.</p></blockquote><p></p>
[QUOTE="Snattlerake, post: 3845218, member: 44288"] Well how about this folks, I got a reply and an offer of redeemable points from Popeye's. [B]Jessica[/B] (Popeyes) Aug 24, 2022, 9:12 PM EDT Hi Snattlerake, Thank you for reaching out to Popeyes digital support! We apologize for the issues that you encountered at our restaurant. We do not take these cases lightly at Popeyes and can assure you that this has been raised to the appropriate Franchisee, Operations, and Management teams to take the necessary actions to ensure this is remediated. Here at digital support, we are unable to provide you with a refund for the order since it was placed through the restaurant’s payment system. However, from our end as a gesture of good will, we would like to offer [B]1500 Popeyes Rewards points to your digital account.[/B] All we will need you to do is sign up for a digital account through our app or website. Once you create the account, we will be able to issue you the points for you to redeem through a mobile order at any of our locations. If you would like to move forward with the refund request from the restaurant, we can submit that request for you. However, please note that our restaurants are franchisee owned and they hold the right to conduct their investigation and approve or deny refunds at their discretion based on their findings. Also please consider that refund requests sent to the restaurant for review could take anywhere between 7 to 10 business days for resolution. Once again, we apologize for the poor experience, and we would love to hear back from you soon to provide you with a proper resolution for this incident. In the meantime, we will start working with the restaurant management team for them to investigate the events you described in your e-mail and address them immediately. Thanks, Jessica This is much much more than I ever got from Lowes or any other complaint form I have filled out. We will see. [/QUOTE]
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My Popeyes 8 piece jumbo shrimp combo UPDATED with Popeye's reply
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