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<blockquote data-quote="John6185" data-source="post: 3371440" data-attributes="member: 25679">Well, the mattress was too hard (we both have bad backs, shoulders and hip pain) So the owner, Jim came out and put a topper on the mattress and we we thrilled that he did this-he worked with us all the while-and agreeably.&nbsp; But it was still too hard so we put a memory foam queen-size on it so we could sleep.&nbsp; We ordered the high dollar foam-I can&#039;t think of the name at present and were looking with great anticipation of many years of restful sleep.&nbsp; But int he end we had to call him and have him come out and pick up the mattress and topper and he gave us a refund less 10% restocking fee which isn&#039;t bad, Mathis Brothers won&#039;t work with anyone on their mattresses.&nbsp; I have to say that Jim came out three separate times to try and make things right.&nbsp; He said sometimes a few people do returns he mattresses but not many.If you&#039;re thinking of buying mattress, I&#039;d give OK Mattress Company the benefit of a doubt because Jim stands behind his products.&nbsp; He has too many positive feedbacks to discount at least trying his company.&nbsp; There are no negative feedbacks that I could find, only positive.</blockquote>

[QUOTE="John6185, post: 3371440, member: 25679"] Well, the mattress was too hard (we both have bad backs, shoulders and hip pain) So the owner, Jim came out and put a topper on the mattress and we we thrilled that he did this-he worked with us all the while-and agreeably. But it was still too hard so we put a memory foam queen-size on it so we could sleep. We ordered the high dollar foam-I can't think of the name at present and were looking with great anticipation of many years of restful sleep. But int he end we had to call him and have him come out and pick up the mattress and topper and he gave us a refund less 10% restocking fee which isn't bad, Mathis Brothers won't work with anyone on their mattresses. I have to say that Jim came out three separate times to try and make things right. He said sometimes a few people do returns he mattresses but not many. If you're thinking of buying mattress, I'd give OK Mattress Company the benefit of a doubt because Jim stands behind his products. He has too many positive feedbacks to discount at least trying his company. There are no negative feedbacks that I could find, only positive. [/QUOTE]

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