Reply to Thread

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.

Message: <blockquote data-quote="C_Hallbert" data-source="post: 3131325" data-attributes="member: 42957">Some years ago (when I worked in a hospital) my department used to provide certain laboratory testing services. Occasionally, the VA would send a formal request for tests they did not provide. I laughing recall a case where they provided a name, address and phone number for us to schedule a gentleman for some of these tests. It was my policy to call patients first to determine a suitable date when we had the earliest opening and when they would be available. I always notated these calls in our Schedule Log. I tried to reach this man about eight times over a two week period but never got an answer. It would ring and I’d hear a message, “Phone Mail is not set up for this number.”Three weeks out a VA Representative calls to complain that we were not scheduling their patient. I explained and informed them of the times, dates and no answers that I’d experienced. They told me that they would have him call us. The next day an angry daughter calls wanting an explanation. I explained again and began to read the itemized list of attempts I’d made to reach him. Well, she cut me off and said, “Dad will not answer calls from phone numbers he doesn’t recognize.” Sent from my iPhone using Tapatalk</blockquote>