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The Water Cooler
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Question about water heater warranty
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<blockquote data-quote="Snattlerake" data-source="post: 4002198" data-attributes="member: 44288"><p>Taking the advice from my plumber, I contacted Bradford White and after about 3 emails asking the same two questions over and over and getting canned responses, I finally, FINALLY got them to say in the email I do have the standard 6 year warranty on my new tank but I cannot pay for any extended warranty. I HAVE IT IN WRITING! Saved to a file and printed it off in the water heater file.</p><p></p><p></p><p></p><p> </p><p></p><p><span style="font-size: 22px"><em><strong>From: Snattlerake</strong></em></span></p><p><span style="font-size: 22px"><em><strong>Sent: Tuesday, March 28, 2023 3:49 PM</strong></em></span></p><p><span style="font-size: 22px"><em><strong>To: Melanie Franks <<a href="mailto:MFranks@bradfordwhite.com">MFranks@bradfordwhite.com</a>>; Renae Hardy <<a href="mailto:rhardy@bradfordwhite.com">rhardy@bradfordwhite.com</a>></strong></em></span></p><p><span style="font-size: 22px"><em><strong></strong></em></span></p><p><span style="font-size: 22px"><em><strong>Subject: Re: Question about a warranty on new Bradford White water heater</strong></em></span></p><p> </p><p><strong><em><span style="font-size: 22px">To be clear, I still have the 6 year standard warranty on the new heater but not eligible for the extended warranty?</span></em></strong></p><p></p><p></p><p></p><p></p><p></p><p><span style="color: rgb(243, 121, 52)">From: Melanie Franks <<a href="mailto:MFranks@bradfordwhite.com">MFranks@bradfordwhite.com</a></span></p><p><span style="color: rgb(243, 121, 52)"></span></p><p><span style="color: rgb(243, 121, 52)"></span></p><p><span style="color: rgb(243, 121, 52)"></span></p><p><span style="color: rgb(243, 121, 52)">To:</span></p><ul> <li data-xf-list-type="ul"><span style="color: rgb(243, 121, 52)">Snattlerake</span></li> <li data-xf-list-type="ul"><span style="color: rgb(243, 121, 52)">Renae Hardy<br /> Re: Warranty</span></li> </ul><p></p><p><span style="color: rgb(243, 121, 52)">Tue 3/28/2023 2:58 PM</span></p><p></p><p></p><p></p><p><em><strong><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px">Yes, that would be correct.</span></span></strong></em></p><p><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px"><em><strong> </strong></em></span></span></p><p><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px"><em><strong></strong></em></span></span></p><p><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px"><em><strong>Have a good day,</strong></em></span></span></p><p> </p><p><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px"><em><strong>Melanie Franks</strong></em></span></span></p><p><span style="color: rgb(243, 121, 52)"><span style="font-size: 22px"><em><strong>Warranty Service Coordinator</strong></em></span></span></p><p><span style="font-size: 22px"><em><strong><span style="color: rgb(243, 121, 52)">Bradford White Water Heaters</span></strong></em></span></p><p><span style="font-size: 22px"><em><strong></strong></em></span></p><p><span style="font-size: 22px"><em><strong><span style="color: rgb(243, 121, 52)">[ATTACH]362306[/ATTACH]</span></strong></em></span></p></blockquote><p></p>
[QUOTE="Snattlerake, post: 4002198, member: 44288"] Taking the advice from my plumber, I contacted Bradford White and after about 3 emails asking the same two questions over and over and getting canned responses, I finally, FINALLY got them to say in the email I do have the standard 6 year warranty on my new tank but I cannot pay for any extended warranty. I HAVE IT IN WRITING! Saved to a file and printed it off in the water heater file. [SIZE=6][I][B]From: Snattlerake Sent: Tuesday, March 28, 2023 3:49 PM To: Melanie Franks <[EMAIL]MFranks@bradfordwhite.com[/EMAIL]>; Renae Hardy <[EMAIL]rhardy@bradfordwhite.com[/EMAIL]> Subject: Re: Question about a warranty on new Bradford White water heater[/B][/I][/SIZE] [B][I][SIZE=6]To be clear, I still have the 6 year standard warranty on the new heater but not eligible for the extended warranty?[/SIZE][/I][/B] [COLOR=rgb(243, 121, 52)]From: Melanie Franks <[EMAIL]MFranks@bradfordwhite.com[/EMAIL] To:[/COLOR] [LIST] [*][COLOR=rgb(243, 121, 52)]Snattlerake[/COLOR] [*][COLOR=rgb(243, 121, 52)]Renae Hardy Re: Warranty[/COLOR] [/LIST] [COLOR=rgb(243, 121, 52)]Tue 3/28/2023 2:58 PM[/COLOR] [I][B][COLOR=rgb(243, 121, 52)][SIZE=6]Yes, that would be correct.[/SIZE][/COLOR][/B][/I] [COLOR=rgb(243, 121, 52)][SIZE=6][I][B] Have a good day,[/B][/I][/SIZE][/COLOR] [COLOR=rgb(243, 121, 52)][SIZE=6][I][B]Melanie Franks Warranty Service Coordinator[/B][/I][/SIZE][/COLOR] [SIZE=6][I][B][COLOR=rgb(243, 121, 52)]Bradford White Water Heaters[/COLOR] [COLOR=rgb(243, 121, 52)][ATTACH]362306[/ATTACH][/COLOR][/B][/I][/SIZE] [/QUOTE]
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