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The Water Cooler
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Recent topics... Work ethic thread. your experiences?
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<blockquote data-quote="HMFIC" data-source="post: 1628740" data-attributes="member: 7539"><p>Here's the typical rules of min. wage type retail (YMMV):</p><p></p><p><u>10/80/10</u> </p><p>10% of employees will <strong>never</strong> steal no matter what</p><p>80% will not if there is a deterrant that will likely cause them to get caught and receive consequences</p><p>10% <strong>will</strong> steal no matter what</p><p></p><p><u>Hiring/Firing</u></p><p>You HAVE to have someone in charge that is capable if identifying the above scenario and taking the appropriate action. You need at least one of the good 10% on every shift if possible and all the rest 80%. Identify and weed out the bottom 10% as quickly as they hit the door. Use your top 10% to help you identify and keep them anonymous, they are your allies</p><p></p><p><u>Discipline</u></p><p>Don't tolorate any B.S. and start a system of strikes that you can document and present and use against offenders. 3 strikes and you're out... period. Don't be the employees friends and make sure that they know who the boss is and that they won't get away with things. Bring the police in to confront the 10% theives when you identify them on video and make sure everyone else knows and sees it. That keeps your 80% honest.</p><p></p><p><u>Carrots</u></p><p>DO implement a fair, documented and CELEBRATED method for rewards. Good work ethic, high sales, monthly targets in the form of well understood goals that employees can work towards on a constant basis will help. Let your employees know that even though you don't tolorate any B.S., that you are also good on the rewards end too when they do the job that they are expected to do.</p><p></p><p>Unfortunately, it's a constant process unless you can somehow strike the magic chord of getting long term good people in there that will actually stay for a while. Be prepared to have a revolving door of bad ones on the way there. </p><p></p><p>Good luck. Hire a former Marine to clean out the trash and whip everyone into shape...</p><p></p><p><img src="/images/smilies/smile.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="HMFIC, post: 1628740, member: 7539"] Here's the typical rules of min. wage type retail (YMMV): [U]10/80/10[/U] 10% of employees will [B]never[/B] steal no matter what 80% will not if there is a deterrant that will likely cause them to get caught and receive consequences 10% [B]will[/B] steal no matter what [U]Hiring/Firing[/U] You HAVE to have someone in charge that is capable if identifying the above scenario and taking the appropriate action. You need at least one of the good 10% on every shift if possible and all the rest 80%. Identify and weed out the bottom 10% as quickly as they hit the door. Use your top 10% to help you identify and keep them anonymous, they are your allies [U]Discipline[/U] Don't tolorate any B.S. and start a system of strikes that you can document and present and use against offenders. 3 strikes and you're out... period. Don't be the employees friends and make sure that they know who the boss is and that they won't get away with things. Bring the police in to confront the 10% theives when you identify them on video and make sure everyone else knows and sees it. That keeps your 80% honest. [U]Carrots[/U] DO implement a fair, documented and CELEBRATED method for rewards. Good work ethic, high sales, monthly targets in the form of well understood goals that employees can work towards on a constant basis will help. Let your employees know that even though you don't tolorate any B.S., that you are also good on the rewards end too when they do the job that they are expected to do. Unfortunately, it's a constant process unless you can somehow strike the magic chord of getting long term good people in there that will actually stay for a while. Be prepared to have a revolving door of bad ones on the way there. Good luck. Hire a former Marine to clean out the trash and whip everyone into shape... :) [/QUOTE]
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