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Message: <blockquote data-quote="Capm_Spaulding" data-source="post: 2049477" data-attributes="member: 17977"><p>Unfortunately it isn't my job as a customer to ensure my own customer satisfaction. That is the ideology of everyone I run into, is it is somehow our fault you aren't adequately trained or informed or whatever the case may be to justify being a Richard. If you don't know that is fine, but don't throw your frustrations at the customer. If it were peer to peer then it would be a different story but as you said, you are providing or should be providing a service to me. I have been and still am more than patient and courteous when it comes to dealing with your department, I have to be to get anything out of you all and I'm still talked down to like a nagging child asking why the sky is blue. It is when my kindness gets mistaken for passiveness that the problem occurs. I have the right to act how I want as a customer, that should reflect no judgement on how I am treated. You can't get a job without a high school diploma or GED at Academy, which is why I said JUCO drop out and I stand by my statement until your department can prove otherwise. This isn't a question of which came first, this has been an ongoing problem and nothing has been done about it despite my complaints. I don't walk up there acting like a buffoon and then get mad when I'm treated bad and if you read the other posts, you see I'm not alone.</p></blockquote><p></p>