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<blockquote data-quote="Snattlerake" data-source="post: 4003890" data-attributes="member: 44288">Oh God, how I know this by heart!&nbsp; I can write a complete white paper in an email explaining the who what when how and why on the situation at hand and STILL... NO ONE READS the damn email.&nbsp; They send a canned message back or misread the crux of the email and don&#039;t even look at the specific question I ask. This was extremely evident in the emails I received from the water heater service reps.&nbsp; It was rampant when I was a service technician.&nbsp; I could call the manufacturer&#039;s technical support and explain 5 times sometimes to 5 different people what the part is doing or not doing and they would start their Q and A and ask the same damn questions I had already given the answers to.&nbsp; They were probably going off of a script that they used and filled in the blanks on a GO / NO GO page.Lord help you if you have multiple vendors of manufactured parts you are trying to marry together and make work according to the specs or salesman.&nbsp; Lots and lots of finger-pointing toward &quot;others&quot;.&nbsp; A 1.2 Million dollar job was almost scrapped because of the interaction of one manufacturer&#039;s device toward another device made by another vendor.&nbsp; It actually took an engineer and his computer flying to our job site to discover the problem.</blockquote>

[QUOTE="Snattlerake, post: 4003890, member: 44288"] Oh God, how I know this by heart! I can write a complete white paper in an email explaining the who what when how and why on the situation at hand and STILL... NO ONE READS the damn email. They send a canned message back or misread the crux of the email and don't even look at the specific question I ask. This was extremely evident in the emails I received from the water heater service reps. It was rampant when I was a service technician. I could call the manufacturer's technical support and explain 5 times sometimes to 5 different people what the part is doing or not doing and they would start their Q and A and ask the same damn questions I had already given the answers to. They were probably going off of a script that they used and filled in the blanks on a GO / NO GO page. Lord help you if you have multiple vendors of manufactured parts you are trying to marry together and make work according to the specs or salesman. Lots and lots of finger-pointing toward "others". A 1.2 Million dollar job was almost scrapped because of the interaction of one manufacturer's device toward another device made by another vendor. It actually took an engineer and his computer flying to our job site to discover the problem. [/QUOTE]

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