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Message: <blockquote data-quote="Pstmstr" data-source="post: 4163186" data-attributes="member: 51164"><p>I don't disagree. I'm sure things have changed a lot in the 12 years I've been gone but when they contracted out customer service phone calls to an outside agency that was a mistake in my opinion. Customer used to be able to call their local post office and talk to a supervisor or the postmaster to try to get their situation resolved. Marketing in their infinite wisdom, contracted with Amazon and other shippers with little input from operations. Many rural careers driving their own vehicles and some of the other vehicles on city routes did not have the capacity for large volumes of parcels. The most expensive thing for a carrier to deliver is a package because they have to be handled individually and many times walked to the front porch. I could go on but you get the idea. There is a massive need for change that I suspect will not happen as long as the US government mandates  delivery to every delivery point 6 days a week regardless of cost. It either needs to be fully funded by the government  or privatized.</p></blockquote><p></p>