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Message: <blockquote data-quote="HMT204" data-source="post: 1831131" data-attributes="member: 2">Went to a local steak house about a year ago during a holiday. It was a Friday and there were 5 of us 2 couples and a friend. We were told the wait would be 45 minutes (okay the wait time would be the same or worse at any place). Well 50 minutes later our buzzer goes off and they call our name. We go in to get seated and get told they called the wrong name. A group of 6 that got there after we did got seated first (strike one). So I grab a toothpick off the hostess stand and a 17/18 year old kid says are you going to pay for that (WTF, strike two) He could see I was not happy and said he was just joking. They finally seat us and we wait 20 minuets to even get just drinks (we made sure to order dinner at the same time for fear of never getting the chance). We never see the waitress after that but do get our meals. We had to ask other wait staff to get refills etc (what are we up to strike 4?).  Waitress finally comes back to take payment 2 credit cards and I am paying cash for ours. Waitress comes back with the credit cards to be signed and says have a good night. Our bill was around $49 and all I had was 20's so I gave her 60 expecting change. That was the last strike I asked for a manager asap. I explained the nights events and he offered to comp the table. I explained I did not want a comp. I wanted my change back so I could leave. That and I told him the service here was the worst I have ever had. I got my change and left no tip (non of us did). I was so mad I fired an email off to their corporate HQ. Well I got a free dinner for all in the mail and a sorry. I replied back stating I would never go back. What ( aka you aka corporate dont understand) my complaint is about the lack of customer service not the price of the food. Oh and the food was not so good as well (strike 10 ???).... Sorry for the long story been there done that...</blockquote>

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