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The Water Cooler
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Walmart only hires the best.
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<blockquote data-quote="Aries" data-source="post: 4322938" data-attributes="member: 44328"><p>I ordered an Elliptical through Walmart.com from a third party vendor. Sitting at my computer about 8 am got an email saying it had been delivered. Looked outside, nope. No picture of where it was supposedly left, no information as to who the carrier was supposed to be. It came from China and the only shipping carrier mentioned was China Post and I'm sure they don't deliver in my neighborhood, but tracking info was very vague and never said if or who it was transferred to when it got to the states. But I didn't have it.</p><p></p><p>Contacted Walmart.com, they said it was third party vendor and they'd have them contact me, they did, and he advised me to request a refund. Walmart's refund request form let's you specify whether you want to ship it back, return it to store, or have it picked up. No option for "I don't have it."</p><p></p><p>Emailed the vendor and told him I had submitted the refund request but he needed to intercept it because Walmart was waiting for me to return something I don't have before issuing a refund. He said he was checking with his "provider" to see where it might have been delivered to. Never heard from him again.</p><p></p><p>Contacted Walmart.com again, told them the story and that I felt like nothing had ever been shipped and maybe I had been scammed. First guy said the refund was more than he was authorized to process and transferred me to another department. Second department said no problem and issued a refund immediately.</p><p></p><p>The second contact to Walmart.com took maybe 10 minutes, and went very smoothly. Felt like I dodged a bullet.</p></blockquote><p></p>
[QUOTE="Aries, post: 4322938, member: 44328"] I ordered an Elliptical through Walmart.com from a third party vendor. Sitting at my computer about 8 am got an email saying it had been delivered. Looked outside, nope. No picture of where it was supposedly left, no information as to who the carrier was supposed to be. It came from China and the only shipping carrier mentioned was China Post and I'm sure they don't deliver in my neighborhood, but tracking info was very vague and never said if or who it was transferred to when it got to the states. But I didn't have it. Contacted Walmart.com, they said it was third party vendor and they'd have them contact me, they did, and he advised me to request a refund. Walmart's refund request form let's you specify whether you want to ship it back, return it to store, or have it picked up. No option for "I don't have it." Emailed the vendor and told him I had submitted the refund request but he needed to intercept it because Walmart was waiting for me to return something I don't have before issuing a refund. He said he was checking with his "provider" to see where it might have been delivered to. Never heard from him again. Contacted Walmart.com again, told them the story and that I felt like nothing had ever been shipped and maybe I had been scammed. First guy said the refund was more than he was authorized to process and transferred me to another department. Second department said no problem and issued a refund immediately. The second contact to Walmart.com took maybe 10 minutes, and went very smoothly. Felt like I dodged a bullet. [/QUOTE]
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