What a great way to treat your customers

[LightningCrash]

Harris Teeter officials gave free groceries on Sunday after a computer crash snarled lines at the Morrocroft Village location.

The store experienced a “minor glitch” in its system for about an hour and a half Sunday morning, Harris Teeter spokeswoman Danna Jones said. The glitch prevented store employees from processing transactions.

SouthPark resident David Coburn arrived around 11 a.m. at the grocery store for his weekly shopping. Nearly an hour later, Coburn headed to the checkout lane to discover a large line had built up.

For the next 40 minutes, he stood in line with other customers as Harris Teeter workers served them samples of turkey and ham subs, pimento cheese crackers and sushi rolls.

“I think Harris Teeter handled it really well. They showed how much they cared about their customers and even the customers were – for the most part – taking it in stride,” Coburn said.

Ultimately, store officials told customers that their groceries would be free because of the long wait, Coburn said.

“Rather than inconveniencing our customers, we did allow complimentary groceries to approximately 60 (to) 70 customers who were in the store trying to check out,” said Jones in an email.

Coburn estimated the value of his groceries was about $110.

Once the glitch was repaired, the store re-opened.

http://www.charlotteobserver.com/2012/11/19/3676595/grocery-customers-get-free-food.html

yummy sushi

 

[TulsaGeoff]

Love me some great customer service. I was in Whole Foods awhile back and asked them if they had any queso dip like Lambrusco's cream cheese dip. They didn't but they had some other white cheese dip. They slapped on a tester sticker on it and it went from $7 to free We ended up buying some other things from there.

 

[Perplexed]

I have relatives in Charlotte, and I've been in a couple of the Harris Teeter stores while in town. I'm not surprised they handled the issue in this manner, as they do put a good deal of emphasis on customer service. Wish we had their stores here in Tulsa.

 

[TwoForFlinching]

Sounds like welfare. Something a good politician would do.

 

[Wheel Gun]

A store would win my business doing things like that. Smart move.

 

[Blinocac200sx]

Very cool.

 

[n8thegr8]

40 minutes? That's the average wait time at the Walmart in my hometown, they have like 30 registers, but there's only ever one open.