Forums
New posts
Search forums
What's new
New posts
New media
New media comments
Latest activity
Classifieds
Media
New media
New comments
Search media
Log in
Register
What's New?
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Navigation
Install the app
Install
More Options
Advertise with us
Contact Us
Close Menu
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
Search titles only
By:
Reply to Thread
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="Shinneryfarmer" data-source="post: 3798056" data-attributes="member: 46291"><p>Usually when making a deal with any business on large ticket item I make my expectations known up front due to past experience. 1k and above is a large ticket item to me. I explain if we make a deal what I expect from them ( ie. Delivery date, notification before time </p><p>if gonna be late 30 minutes, etc. if time agreed upon. Blowing me off and not communicating results in stop payment of check and they can keep it.) </p><p>Made a deal on a backhoe last fall that a hyd. cylinder would be rebuilt or replaced and a delivery date. Delivery date they showed up and unloaded backhoe with leaking cylinder. Called sales person was told they forgot and would have someone come by tommorrow and fix. 7 days later called him back to inform him no one showed and to come get his backhoe. His response was "Don't you mean your backhoe" I said no it is yours because you didn't follow thru with the deal and when it showed up with leaking cylinder I put a hold on my check. I haven't paid for it so it's yours come get it.</p></blockquote><p></p>
[QUOTE="Shinneryfarmer, post: 3798056, member: 46291"] Usually when making a deal with any business on large ticket item I make my expectations known up front due to past experience. 1k and above is a large ticket item to me. I explain if we make a deal what I expect from them ( ie. Delivery date, notification before time if gonna be late 30 minutes, etc. if time agreed upon. Blowing me off and not communicating results in stop payment of check and they can keep it.) Made a deal on a backhoe last fall that a hyd. cylinder would be rebuilt or replaced and a delivery date. Delivery date they showed up and unloaded backhoe with leaking cylinder. Called sales person was told they forgot and would have someone come by tommorrow and fix. 7 days later called him back to inform him no one showed and to come get his backhoe. His response was "Don't you mean your backhoe" I said no it is yours because you didn't follow thru with the deal and when it showed up with leaking cylinder I put a hold on my check. I haven't paid for it so it's yours come get it. [/QUOTE]
Insert Quotes…
Verification
Post Reply
Forums
The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
Search titles only
By:
Top
Bottom