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Message: <blockquote data-quote="DavidMcmillan" data-source="post: 3798057" data-attributes="member: 11749"><p>The last ten years of my career, I was the general manager of a manufacturing plant, with the auto industry as our primary customers.  One of our engineers coined the phrase, "The customer is always right, sometimes they are incredibly stupid, but the customer is always right". Ever since, that comment has come to mind several times.  Sometimes it's from watching or hearing about someone's customers, and sometimes it from something I have done or said.</p></blockquote><p></p>