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The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
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<blockquote data-quote="OK Corgi Rancher" data-source="post: 3798114" data-attributes="member: 45773"><p>It was delivered today. They did tell me the pallet forks wouldn't be here until tomorrow. The kid who dropped it off basically just dropped the trailer and acted like he really didn't want to be there. That didn't make me feel all warm and fuzzy.</p><p></p><p>On the positive side, the tractor was in immaculate condition as were the implements, all the fluids were good, the fuel tank was full, everything was properly adjusted and it was pretty much ready to go to work. </p><p></p><p>I spent 3.5 hours on it repairing a badly washed out driveway and doing a little work with the 60" rotary cutter. Everything worked like a champ. As usual, I'm very pleased with John Deere's products. This is my 3rd. It's not as well-equipped as the 2038R w/backhoe I had in Idaho, but it was a much better value and I got almost all the implements I needed in the deal...including the trailer. I was skeptical about the value of the package deal until I started pricing tractor, implements and trailer separately. It saved us probably $6000.</p><p></p><p>As usual, I'll write a very fair and honest review about my experience at P&K and I'll let Deere corporate know when I get their customer satisfaction survey.</p><p></p><p>[ATTACH=full]279879[/ATTACH]</p></blockquote><p></p>
[QUOTE="OK Corgi Rancher, post: 3798114, member: 45773"] It was delivered today. They did tell me the pallet forks wouldn't be here until tomorrow. The kid who dropped it off basically just dropped the trailer and acted like he really didn't want to be there. That didn't make me feel all warm and fuzzy. On the positive side, the tractor was in immaculate condition as were the implements, all the fluids were good, the fuel tank was full, everything was properly adjusted and it was pretty much ready to go to work. I spent 3.5 hours on it repairing a badly washed out driveway and doing a little work with the 60" rotary cutter. Everything worked like a champ. As usual, I'm very pleased with John Deere's products. This is my 3rd. It's not as well-equipped as the 2038R w/backhoe I had in Idaho, but it was a much better value and I got almost all the implements I needed in the deal...including the trailer. I was skeptical about the value of the package deal until I started pricing tractor, implements and trailer separately. It saved us probably $6000. As usual, I'll write a very fair and honest review about my experience at P&K and I'll let Deere corporate know when I get their customer satisfaction survey. [ATTACH type="full"]279879[/ATTACH] [/QUOTE]
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When, And Why, Did Customer Service Die?
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