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The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
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<blockquote data-quote="tiasman" data-source="post: 3798158" data-attributes="member: 11114"><p>This opinion will not be popular but here’s my take on why CS sucks these days, and I agree it does suck.</p><p></p><p>People are not invested in most jobs any longer. The race to duel income misery households, absentee parents, the destruction of pension funds/benefits plans, the almighty stock price above all else that companies are operated on nowadays (gotta keep the 401k scam believable so they keep working!), skeleton staffing with no ***** given about the employees, so the employees don't give a **** about the job or company. And why should they? You are forced to acknowledge by signature that you are an at will disposable employee. Every customer wants to whip out a cell phone and catch ya doing something stupid so they can get those clicks on twatter or fakebook or insta or snap cuck or tac tic.</p><p></p><p>All this adds up to divested employees. This creates a viscous cycle where employers are desperate for employees because their policies create unsustainable turnover, which allows more employees to quit because they know they can easily get another **** job.</p><p></p><p>So no one cares.</p><p></p><p>I checked out of working for anyone years ago and will never have an employer again. I give great service because I’m invested in my business and my Dad told me a million times, “if you are gonna do a job half ***, don’t do it at all!” as he popped me on the back of the head or kicked me in the ***. </p><p></p><p>In summation, workers don’t care and I don’t blame ‘em one bit.</p></blockquote><p></p>
[QUOTE="tiasman, post: 3798158, member: 11114"] This opinion will not be popular but here’s my take on why CS sucks these days, and I agree it does suck. People are not invested in most jobs any longer. The race to duel income misery households, absentee parents, the destruction of pension funds/benefits plans, the almighty stock price above all else that companies are operated on nowadays (gotta keep the 401k scam believable so they keep working!), skeleton staffing with no ***** given about the employees, so the employees don't give a **** about the job or company. And why should they? You are forced to acknowledge by signature that you are an at will disposable employee. Every customer wants to whip out a cell phone and catch ya doing something stupid so they can get those clicks on twatter or fakebook or insta or snap cuck or tac tic. All this adds up to divested employees. This creates a viscous cycle where employers are desperate for employees because their policies create unsustainable turnover, which allows more employees to quit because they know they can easily get another **** job. So no one cares. I checked out of working for anyone years ago and will never have an employer again. I give great service because I’m invested in my business and my Dad told me a million times, “if you are gonna do a job half ***, don’t do it at all!” as he popped me on the back of the head or kicked me in the ***. In summation, workers don’t care and I don’t blame ‘em one bit. [/QUOTE]
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