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The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
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<blockquote data-quote="Snattlerake" data-source="post: 3798619" data-attributes="member: 44288"><p>Continuing this line of thought</p><p></p><p>My wife has been to several doctors recently. Both have requested results of tests by another doctor. Both claim they had not received the results so my wife today, on her day off, went to the testing place to retrieve the results. BEFORE SHE LEFT, I told her about this thread and what I had just said about going off. She came back fuming. </p><p></p><p>She was put off by the admin and the staff for 30 minutes and told to sit in the waiting room. The admin said that <em>she was still here</em>, to the other admin. DeJavu right? She got up and went to the supervisor and asked her if she remembered she was texting with her and that she would be by at 4 to pick the results up. She said she remembered the texts but said in front of everyone in the waiting room, "You didn't say you would be here to get them today."</p><p></p><p>My wife bit her lip, finally getting the results, took them, and left. </p><p></p><p>When she got home she checked her texts on the doctor's web page in their conversations and the super had deleted her text saying she would be there at 4 to pick the results up! She showed me she still had the full conversation but not the last one and all the other conversations were there with dates and times.</p><p></p><p>Now, my wife is not stupid so she checked the deleted basket and poof, there it was. She copied and pasted the last reply back to her and it even showed who and when they read the message at 11:10 this morning. She didn't say anything else, just the copied text showing her she did not get away with it.</p></blockquote><p></p>
[QUOTE="Snattlerake, post: 3798619, member: 44288"] Continuing this line of thought My wife has been to several doctors recently. Both have requested results of tests by another doctor. Both claim they had not received the results so my wife today, on her day off, went to the testing place to retrieve the results. BEFORE SHE LEFT, I told her about this thread and what I had just said about going off. She came back fuming. She was put off by the admin and the staff for 30 minutes and told to sit in the waiting room. The admin said that [I]she was still here[/I], to the other admin. DeJavu right? She got up and went to the supervisor and asked her if she remembered she was texting with her and that she would be by at 4 to pick the results up. She said she remembered the texts but said in front of everyone in the waiting room, "You didn't say you would be here to get them today." My wife bit her lip, finally getting the results, took them, and left. When she got home she checked her texts on the doctor's web page in their conversations and the super had deleted her text saying she would be there at 4 to pick the results up! She showed me she still had the full conversation but not the last one and all the other conversations were there with dates and times. Now, my wife is not stupid so she checked the deleted basket and poof, there it was. She copied and pasted the last reply back to her and it even showed who and when they read the message at 11:10 this morning. She didn't say anything else, just the copied text showing her she did not get away with it. [/QUOTE]
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When, And Why, Did Customer Service Die?
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