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The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
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<blockquote data-quote="Chuckie" data-source="post: 3830737" data-attributes="member: 42584"><p>Like many men, my father grew up with the expectation that he could work 45 years for a company and then retire with a 'gold watch' and a life-long pension.</p><p></p><p>Kids of today have no such loyalty to any employer and even worse, employers no longer have any loyalty to their employees. So many companies these days subscribe to the 'BIC syndrome' which is the idea of once you've gotten everything you can out of a worker, you just toss them aside and get another one. So why would a worker care about a company (or their customers) when the company doesn't care about them?</p></blockquote><p></p>
[QUOTE="Chuckie, post: 3830737, member: 42584"] Like many men, my father grew up with the expectation that he could work 45 years for a company and then retire with a 'gold watch' and a life-long pension. Kids of today have no such loyalty to any employer and even worse, employers no longer have any loyalty to their employees. So many companies these days subscribe to the 'BIC syndrome' which is the idea of once you've gotten everything you can out of a worker, you just toss them aside and get another one. So why would a worker care about a company (or their customers) when the company doesn't care about them? [/QUOTE]
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The Water Cooler
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When, And Why, Did Customer Service Die?
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