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The Water Cooler
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World's worst customer service stories.
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<blockquote data-quote="Parks 788" data-source="post: 1341929" data-attributes="member: 14646"><p>I'll go:</p><p></p><p>Went into BPS her is Socal too get my son a Henrey Youth Mini-Bolt for his 7th Birthday. They had one on the shelf but as i checked it out it was missing some parts so they agreed to get one shipped in from their Denver location. No problem I have 5 weeks to get it before July 26th (his Bday). In Cali we have a 10 day waiting period to purchase any firearms. Go on vacation with my family. While on vacation I get a voicemail from a lady saying the gun is here and to get it when I get back to town. The first day I went into BPS the told me that I couldn't pay for the gun or do any of the paperwork until the gun got to their store. Said, ok that gives me about 12 days to get the paperwork and waiting period done before my son turns 7. Get back and the next day I drive the hour to BPS. Go up and tell them I had a gun ordered and that I need to get it all done asap because of our focked up Cali waiting period. The were in the back of the store for 45+ minutes doing how knows what. The came out and said that the gun was not ordered and they don't have it. I came friggin unglued. They brought managers out and the whole nine yards to calm the situation. They go back to the offices for another 30+ minutes and cam out and said that there has been a mix up. No chit! They said that another employee had SOLD MY FOCKING GUN TO ANOTHER CUSTOMER SEVERAL DAYS PRIOR TO ME GETTING THERE. They went back somewhere again to talk. Came back out and then told me that the "other employee" ordered one the day he sold my gun and that it should be here in 3-5 business days. Asked them to explain to me how the hell am I going to wait for shipping then pay for the gun and wait the 10 days to get it for my sons birthday which is in about 12 days. They acted like they were doing me a favor by getting the manager to allow them to make the purchase and start the 10 day wait beofre the gun got here when they told me originally that it was against the law to do that. In the end I spent about 3.5 hours at BPS dealing with ******* but I got the gun in time and he loves it. SOrry for the long post.</p></blockquote><p></p>
[QUOTE="Parks 788, post: 1341929, member: 14646"] I'll go: Went into BPS her is Socal too get my son a Henrey Youth Mini-Bolt for his 7th Birthday. They had one on the shelf but as i checked it out it was missing some parts so they agreed to get one shipped in from their Denver location. No problem I have 5 weeks to get it before July 26th (his Bday). In Cali we have a 10 day waiting period to purchase any firearms. Go on vacation with my family. While on vacation I get a voicemail from a lady saying the gun is here and to get it when I get back to town. The first day I went into BPS the told me that I couldn't pay for the gun or do any of the paperwork until the gun got to their store. Said, ok that gives me about 12 days to get the paperwork and waiting period done before my son turns 7. Get back and the next day I drive the hour to BPS. Go up and tell them I had a gun ordered and that I need to get it all done asap because of our focked up Cali waiting period. The were in the back of the store for 45+ minutes doing how knows what. The came out and said that the gun was not ordered and they don't have it. I came friggin unglued. They brought managers out and the whole nine yards to calm the situation. They go back to the offices for another 30+ minutes and cam out and said that there has been a mix up. No chit! They said that another employee had SOLD MY FOCKING GUN TO ANOTHER CUSTOMER SEVERAL DAYS PRIOR TO ME GETTING THERE. They went back somewhere again to talk. Came back out and then told me that the "other employee" ordered one the day he sold my gun and that it should be here in 3-5 business days. Asked them to explain to me how the hell am I going to wait for shipping then pay for the gun and wait the 10 days to get it for my sons birthday which is in about 12 days. They acted like they were doing me a favor by getting the manager to allow them to make the purchase and start the 10 day wait beofre the gun got here when they told me originally that it was against the law to do that. In the end I spent about 3.5 hours at BPS dealing with ******* but I got the gun in time and he loves it. SOrry for the long post. [/QUOTE]
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