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Message: <blockquote data-quote="BadgeBunny" data-source="post: 2132467" data-attributes="member: 1242">I went round and round and round with an insurance company in a similar fashion. LSS, youngest took an ambulance ride to Mercy. Said ambulance ride was covered by insurance. Finally EMSA threatened to ding my credit because insurance was slow (like months) in paying off and EMSA wanted me to pay and then collect from insurance company. (Yeah, right ...) Insurance company representatives had admitted to me on several occasions that EMSA's claim was a valid one. Insurance company representatives had told me on several occasions "the check's in the mail" ... I had kept meticulous records (dates, times, CSR's name, content of discussions with them and their immediate supervisors, etc. ...)Finally, one day after a particularly contencious (sp?) conversation with EMSA I called the insurance company and kept asking for "your supervisor" until I got someone who, when they told me the next person's name up in the chain of command I got a "Mr. So-and-So", not "let me get Tom for you" ... JACKPOT!! Mr. So-and-So assured me that there would be a check over-nighted to EMSA that afternoon. 48 hours later, I called EMSA ... Hmmmm ... no check ... (Just to give them plenty of time to hang themselves ... <img src="/images/smilies/wink2.gif"  class="smilie" loading="lazy" alt=":wink2:" title="Wink2    :wink2:" data-shortname=":wink2:" />) I called Mr. So-and-So's office back and got his secretary. Hmmmm ... Mr. So-and-So is in a meeting? Yeah, why am I not surprised ... But ... hey ... You're his secretary, I need that tracking number of the check you guys over-nighted a couple of days ago ... Hmmmm, yeah, really? ... Well, I guess I need to talk to Mr. So-and-So's supervisor then. Wait? What? Oh, you have a tracking number for me? Yeah, that would be great ... Called FEDEX ... Yeah, it hadn't been mailed yet. BUT EMSA got their check the very next day ... How interesting ...That little adventure was 10 months long from my darling son's nose-dive off a second-floor balcony at the apartment complex to EMSA getting their payment from insurance. Gotta love the ever-present, long-suffering "Customer Service Representative" who can't really do anything for you but promise you something they have no intention of following through on ... LOL(BTW, when Mr. So-and-So's secretary quit a year or so later, Mr. So-and-So called me and offered me a job. Said my knowledge of the dates, names and content of discussions with his company didn't impress him so much as the fact that I had documented what TIME all the calls were! <img src="/images/smilies/rollinglaugh.gif"  class="smilie" loading="lazy" alt=":rollingla" title="Rollinglaugh    :rollingla" data-shortname=":rollingla" /> Something about he thought he could put my OCD to good use! <img src="/images/smilies/rollinglaugh.gif"  class="smilie" loading="lazy" alt=":rollingla" title="Rollinglaugh    :rollingla" data-shortname=":rollingla" /> He remembered my name and went through the old phone logs to find my number ... <img src="/images/smilies/biggrin.png"  class="smilie" loading="lazy" alt=":D" title="Big Grin    :D" data-shortname=":D" /></blockquote>

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