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<blockquote data-quote="dennishoddy" data-source="post: 3362060" data-attributes="member: 5412">I see what your saying.On another note, when I operator failed on some of my reloading equipment, breaking something or screwing up a spring, etc, a call to Hornady, RCBS, Dillion always results in new parts at no charge when it is my fault and I don&#039;t try to snowball them about what happened.Calling Hornady one day, to replace a spring from the primer loader that went SPRONGGG and disappeared forever to never be found, I commented to the lady at Hornady that it was my fault and wanted to buy several to keep as spares. She immediately told me that that sounded like a hornady issue and sent me three springs.THAT is good customer service. <img src="/images/smilies/biggrin.png"&nbsp; class="smilie" loading="lazy" alt=":D" title="Big Grin&nbsp; &nbsp; :D" data-shortname=":D" /><img src="/images/smilies/biggrin.png"&nbsp; class="smilie" loading="lazy" alt=":D" title="Big Grin&nbsp; &nbsp; :D" data-shortname=":D" /></blockquote>

[QUOTE="dennishoddy, post: 3362060, member: 5412"] I see what your saying. On another note, when I operator failed on some of my reloading equipment, breaking something or screwing up a spring, etc, a call to Hornady, RCBS, Dillion always results in new parts at no charge when it is my fault and I don't try to snowball them about what happened. Calling Hornady one day, to replace a spring from the primer loader that went SPRONGGG and disappeared forever to never be found, I commented to the lady at Hornady that it was my fault and wanted to buy several to keep as spares. She immediately told me that that sounded like a hornady issue and sent me three springs. THAT is good customer service. :D:D [/QUOTE]

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