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The Water Cooler
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Drivers license advice..
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<blockquote data-quote="FrankNmac" data-source="post: 4047802" data-attributes="member: 41074"><p>Things are so much better already...can't you tell? </p><p></p><p>The article reflects some of the same frustrations voiced in this thread. </p><p></p><p>[URL unfurl="true"]https://kfor.com/news/local/drivers-upset-about-drivers-license-wait-times/[/URL]</p><p></p><p>An excerpt:</p><p></p><p><em>Last May, Governor Kevin Stitt signed legislation switching driver and car services in the state to an agency called Service Oklahoma, hoping for a permanent solution to the long lines and frustration experienced during the COVID-19 pandemic.</em></p><p><em></em></p><p><em>KFOR reached out to Service Oklahoma and received this statement:</em></p><p><em></em></p><p><em>“Since taking over driver license services in November 2022, Service Oklahoma (SOK) continues to strive to improve the experience for customers. SOK has increased the phone call answer rate 9X the previous rate, and has moved many services online, saving customers valuable time. SOK has also recently completed a full audit of all 30 locations statewide, seeking ways to improve. Findings from this evaluation are now being leveraged to expand our capacity in all locations, reducing wait times and streamlining customer flow. This includes working to alleviate a 20-percent vacancy rate with customer-facing personnel.</em></p><p><em></em></p><p><em>Customers in need of driver license services have a number of these special locations to choose from, many of which offer appointments that can be booked ahead of time. We are committed to serving all Oklahomans, and look forward to improving the experience for all customers.”</em></p></blockquote><p></p>
[QUOTE="FrankNmac, post: 4047802, member: 41074"] Things are so much better already...can't you tell? The article reflects some of the same frustrations voiced in this thread. [URL unfurl="true"]https://kfor.com/news/local/drivers-upset-about-drivers-license-wait-times/[/URL] An excerpt: [I]Last May, Governor Kevin Stitt signed legislation switching driver and car services in the state to an agency called Service Oklahoma, hoping for a permanent solution to the long lines and frustration experienced during the COVID-19 pandemic. KFOR reached out to Service Oklahoma and received this statement: “Since taking over driver license services in November 2022, Service Oklahoma (SOK) continues to strive to improve the experience for customers. SOK has increased the phone call answer rate 9X the previous rate, and has moved many services online, saving customers valuable time. SOK has also recently completed a full audit of all 30 locations statewide, seeking ways to improve. Findings from this evaluation are now being leveraged to expand our capacity in all locations, reducing wait times and streamlining customer flow. This includes working to alleviate a 20-percent vacancy rate with customer-facing personnel. Customers in need of driver license services have a number of these special locations to choose from, many of which offer appointments that can be booked ahead of time. We are committed to serving all Oklahomans, and look forward to improving the experience for all customers.”[/I] [/QUOTE]
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