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The Water Cooler
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Interesting thing I just learned
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<blockquote data-quote="Danny Tanner" data-source="post: 1603670" data-attributes="member: 10619"><p>When making warranty replacement calls for DoD computers and equipment and somebody overseas picks up, we are required to request somebody within the United States. I suppose there's a contract agreement between the US and Gateway, Samsung, etc because after I inform them "This is US military equipment so I need to be transferred to the US." they always say "No problem!" and either transfer me or give me the domestic number.</p><p></p><p>Part of an agreement, maybe, but I've never heard there's a law. So, if you want to give that a try, tell them you're calling in regards to military equipment.</p></blockquote><p></p>
[QUOTE="Danny Tanner, post: 1603670, member: 10619"] When making warranty replacement calls for DoD computers and equipment and somebody overseas picks up, we are required to request somebody within the United States. I suppose there's a contract agreement between the US and Gateway, Samsung, etc because after I inform them "This is US military equipment so I need to be transferred to the US." they always say "No problem!" and either transfer me or give me the domestic number. Part of an agreement, maybe, but I've never heard there's a law. So, if you want to give that a try, tell them you're calling in regards to military equipment. [/QUOTE]
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