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Message: <blockquote data-quote="OKRuss" data-source="post: 4199421" data-attributes="member: 41777"><p>EXACTLY why we are moving on from Allstate!  One year increase alone was 19% and we had 0 claims.  We have a "live" agent locally but all claims go through an online form or a 1-800 #.  For 2 small auto claims and our really big home claim from hail damage, we spoke to our local agent ONCE - when she said it's all done online and gave us the URL.  We're in the process of getting over to another carrier and likely it's Progressive.</p></blockquote><p></p>