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<blockquote data-quote="Jim Stikeleather" data-source="post: 4068828" data-attributes="member: 53913"><p>Ever heard the phrase "Caveat Emptor"? Well it appears the Romans may have known a thing or two about shady business practices. "Buyer Beware" has warned shoppers through the centuries that not every seller/business takes the high road in their dealings with customers. Some operate with a skewed moral compass or no compass at all. Case in point: Royal Tiger Imports.</p><p></p><p>I recently had the misfortune of transacting a C&R</p><p>firearm sale with RTI. They listed a Carcano 91/41</p><p>rifle for sale, including several good photos and a "detailed" description. Now this wasn't my first milsurp rodeo. I have purchased C&Rs from a number of very reputable companies, including Simpson Ltd., Classic Firearms, Ancestry Guns, Man o' War Firearms, etc. In dealing with these companies I'd come to expect a high degree of transparency and professionalism. I did my due diligence in scouting RTI. They were a high 2 star or low 3 star company. Some customers had good things to say about them while many others, it seemed, were less than complimentary, but I wanted that Carcano to add to my WW II collection.</p><p>Of the many Carcanos offered, I was careful to focus on a rifle that had an overall good condition and a very good bore. One rifle seemed to check the items on my list. It was a listing from the RTI</p><p>category of Hand Select C&R Firearms. Now I don't know what "hand select " conjures up for you, but</p><p>for me it meant that RTI had carefully inspected the rifle for bore quality and overall condition of wood and metal. The description seemed to support the inclusion of this item in a higher quality listing area.</p><p>The bore was very good and the overall condition was good, not a single mention of a defect. I did peruse the photos, but nothing jumped out. My bad!!!! I should have seen the damaged sight in the listing photos and not relied on an accurate description being provided. When the rifle arrived at my FFL, I quickly discovered that the rear sight was badly damaged. The Carcano was well packed and cushioned and the box showed no signs of reckless handling. Called RTI and emailed photos and the response was rather shocking. They suggested I take a hammer to the sight on an 82 yr. old gun and try to "straighten it out." I responded that I would do no such thing and preferred a refund instead. Just to clarify, there were no comparable Carcanos (very good bore, etc.) on the Royal Tiger site to replace my rifle. When I later spoke to the customer service manager, she outlined my ONLY options: return the rifle at my expense, suffer a $200 restocking fee to secure the refund OR RTI could send replacement parts to install if the hammer straightening did not work out. Couple of things here. Except in the case of large, heavy items, restocking fees (especially high $) are a contrived way to discourage refunds and line the pockets of, in this case, an amoral business entity. </p><p>Now to the replacement part "solution". As a serious collector, I have high standards. I prefer matching serial numbers and all ORIGINAL parts. I did not pay for a hand select Carcano with a sight from a different rifle. Sorry I'm a stickler that way.</p><p></p><p>So what did I decide? Because of the ridiculous restocking fee, I was forced to accept the replacement parts. Installation of the parts could very possibly result in a gunsmith fee and we all know how little they charge. The moral of this story: BUYER BEWARE of Royal Tiger Imports. Their avowed dedication to excellent customer service is a thin facade for who and what they</p><p>really are...an unscrupulous entity committed to </p><p>separating you from your money.</p></blockquote><p></p>
[QUOTE="Jim Stikeleather, post: 4068828, member: 53913"] Ever heard the phrase "Caveat Emptor"? Well it appears the Romans may have known a thing or two about shady business practices. "Buyer Beware" has warned shoppers through the centuries that not every seller/business takes the high road in their dealings with customers. Some operate with a skewed moral compass or no compass at all. Case in point: Royal Tiger Imports. I recently had the misfortune of transacting a C&R firearm sale with RTI. They listed a Carcano 91/41 rifle for sale, including several good photos and a "detailed" description. Now this wasn't my first milsurp rodeo. I have purchased C&Rs from a number of very reputable companies, including Simpson Ltd., Classic Firearms, Ancestry Guns, Man o' War Firearms, etc. In dealing with these companies I'd come to expect a high degree of transparency and professionalism. I did my due diligence in scouting RTI. They were a high 2 star or low 3 star company. Some customers had good things to say about them while many others, it seemed, were less than complimentary, but I wanted that Carcano to add to my WW II collection. Of the many Carcanos offered, I was careful to focus on a rifle that had an overall good condition and a very good bore. One rifle seemed to check the items on my list. It was a listing from the RTI category of Hand Select C&R Firearms. Now I don't know what "hand select " conjures up for you, but for me it meant that RTI had carefully inspected the rifle for bore quality and overall condition of wood and metal. The description seemed to support the inclusion of this item in a higher quality listing area. The bore was very good and the overall condition was good, not a single mention of a defect. I did peruse the photos, but nothing jumped out. My bad!!!! I should have seen the damaged sight in the listing photos and not relied on an accurate description being provided. When the rifle arrived at my FFL, I quickly discovered that the rear sight was badly damaged. The Carcano was well packed and cushioned and the box showed no signs of reckless handling. Called RTI and emailed photos and the response was rather shocking. They suggested I take a hammer to the sight on an 82 yr. old gun and try to "straighten it out." I responded that I would do no such thing and preferred a refund instead. Just to clarify, there were no comparable Carcanos (very good bore, etc.) on the Royal Tiger site to replace my rifle. When I later spoke to the customer service manager, she outlined my ONLY options: return the rifle at my expense, suffer a $200 restocking fee to secure the refund OR RTI could send replacement parts to install if the hammer straightening did not work out. Couple of things here. Except in the case of large, heavy items, restocking fees (especially high $) are a contrived way to discourage refunds and line the pockets of, in this case, an amoral business entity. Now to the replacement part "solution". As a serious collector, I have high standards. I prefer matching serial numbers and all ORIGINAL parts. I did not pay for a hand select Carcano with a sight from a different rifle. Sorry I'm a stickler that way. So what did I decide? Because of the ridiculous restocking fee, I was forced to accept the replacement parts. Installation of the parts could very possibly result in a gunsmith fee and we all know how little they charge. The moral of this story: BUYER BEWARE of Royal Tiger Imports. Their avowed dedication to excellent customer service is a thin facade for who and what they really are...an unscrupulous entity committed to separating you from your money. [/QUOTE]
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