The one time I was there at the Malt Shop I had to use the bathroom really bad (Before I ate, after I ordered my food) so I had to walk through the kitchen to the bathroom. No HOT water in the place, and on the way back through the kitchen they had a 4-5 year old boy playing on the floor behind the cook top / grill area.
NOTE: NO HOT WATER.
Needless to say I did not consume the food, paid my bill, then left to never return.
If they didn't have hot water, the inspectors would shut them down on the spot.
Not saying you were wrong, but maybe there was another explanation?