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<blockquote data-quote="BallisticBiker" data-source="post: 2308922" data-attributes="member: 7914"><p>Let me see if I read you guys right....</p><p></p><p>So, it's perfectly acceptable to be curt and condescending to the paying customer versus just being brief, yet cordial?</p><p></p><p>This:</p><p> "Did you notice the advertised wait time on orders when you placed it?? On August 1, the advertised wait was 6-9 weeks." </p><p></p><p>vs:</p><p> "I ask that you have patience as your holster is in the top of the pile and will be made next week."</p><p></p><p>Guess my expectations are just way too high.</p><p>Seems to me that it looks like less characters, ergo, time to type out the polite response....Certainly would have affected how I, the paying customer, felt. Since you guys really seem to have your fingers on the pulse of business, there's really no need to point out how important returning customers are. Let alone word of mouth advertising. (best advertising money can't buy, btw...well, I'm sure you already knew that too)</p><p></p><p>I'll reiterate that I am not knocking the man's work or even griping about the wait. Just expressing why I won't be buying the OWB version of that holster from him. Or a spare mag carrier...For that particular weapon or any other.</p><p></p><p>It only matters because I am a holster buyin' fool! Just got a Beretta 92FS the day before yesterday and have already purchased two holsters for it. A nice, leather shoulder rig and a really cool, leather, paddle holster with retention. Still need a mag carrier for that one, too...</p><p>Think I'm gonna go with a Stoner leather paddle holster for the pistol I got the Canute for. (Oh, sorry...just thinking out loud....)</p><p></p><p>If you're gonna promote yourself as a professional entity, you should probably try to be professional when responding to your customers. That's it.</p><p></p><p>Anyway, I think I've made my point and don't see any need to beat a dead horse or try to explain myself any further. You either get it or you don't.</p></blockquote><p></p>
[QUOTE="BallisticBiker, post: 2308922, member: 7914"] Let me see if I read you guys right.... So, it's perfectly acceptable to be curt and condescending to the paying customer versus just being brief, yet cordial? This: "Did you notice the advertised wait time on orders when you placed it?? On August 1, the advertised wait was 6-9 weeks." vs: "I ask that you have patience as your holster is in the top of the pile and will be made next week." Guess my expectations are just way too high. Seems to me that it looks like less characters, ergo, time to type out the polite response....Certainly would have affected how I, the paying customer, felt. Since you guys really seem to have your fingers on the pulse of business, there's really no need to point out how important returning customers are. Let alone word of mouth advertising. (best advertising money can't buy, btw...well, I'm sure you already knew that too) I'll reiterate that I am not knocking the man's work or even griping about the wait. Just expressing why I won't be buying the OWB version of that holster from him. Or a spare mag carrier...For that particular weapon or any other. It only matters because I am a holster buyin' fool! Just got a Beretta 92FS the day before yesterday and have already purchased two holsters for it. A nice, leather shoulder rig and a really cool, leather, paddle holster with retention. Still need a mag carrier for that one, too... Think I'm gonna go with a Stoner leather paddle holster for the pistol I got the Canute for. (Oh, sorry...just thinking out loud....) If you're gonna promote yourself as a professional entity, you should probably try to be professional when responding to your customers. That's it. Anyway, I think I've made my point and don't see any need to beat a dead horse or try to explain myself any further. You either get it or you don't. [/QUOTE]
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