Quality Control by Kohler - or lack thereof

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John6185

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I bought a couple of toilet seats at Lowes before and installed them and then found out they were cheaply made. I took them back fora. refund and the gal said that they didn't refund used toilet seats due to CDC rules or similar. I explained that I only installed them, I didn't use them. Finally, she offered to call the a manager and he came up and told them to refund what I'd paid. So they don't like to refu nd on toilet seats.
 

MacFromOK

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Called Home Depot, the young lady on the phone said she couldn’t exchange it unless I brought the whole thing back. I doubt she’s right. I’ll call them again tomorrow see if I can get someone else on the phone who will just break open the box for another one and get me the right part.
Ask for the manager. :drunk2:
 

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