Delays happen, especially in times like these. I AM glad they took the back-order and that they still haven't cancelled the order. I called it a FAIL because of the lack of communication. Bad news should never come as a surprise, and there's no such thing as over-communicating. Simple status updates go a long way in customer relations. It would have been very easy to keep their customers updated on how their pipeline was moving.
Actually I figured that the date would be pushed back. Ill just sit back and wait.
Same email here. I hope they don't add a "special handling fee" kinda surchage to increase price.
I recieved the same identical email.
Got my notice today as well. If I were ya'll i'd go ahead and cancel...that way I might my order in next month!
Love cabelas. I got some very good bulk ammo deals from them back in early December. Free shipping and no tax too. They've been dried up as of lately but everybody is. Will keep waiting for some more deals to pop up from them.
Seriously, you want to blame Cabelas for this? You had to have known when you (and everyone else) placed their orders that there is a nationwide shortage. Cabelas probably assumed you knew everyone in the industry has it on back-order (which I'm sure you did) and didn't realize you needed your hand held while you wait.
Exactly. I bought a ton of stuff and it came right away, it was all in stock. ANY time I backorder something, especially now with the shortages, I expect I will not get it on time, if I get it at all.
My emphasis was on the customer service aspect of this transaction, a philosophy you are apparently unaware of. It's not about hand-holding but keeping your commitments to customers and informing them in a timely manner when things go wrong. The product was listed as back-orderable and I was given a 1 month lead-time which seemed reasonable at the time. My expectation was (and is) that Cabelas is a large enough retailer that they can view/manage/predict their pipeline better than the smaller retailers. They also have the ability to both recognize the status of their pipeline and to inform their customers of that status, using the same technology that they used to inform me after the fact. "Someone" knew at least 2 weeks ahead that they were not going to make those commitments.
All this talk about "being lucky they didn't cancel your order" as acceptable business practice would be a god-send to retail. They are typically crucified when this happens, with Best Buy's Black Friday fiasco in 2011 being one of the more visible events. As a technology consultant to the retail industry I can tell you that this is NOT acceptable business practice and most everyone is investing heavily in customer service as it is the biggest differentiator between retailers.
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