Customer service at Henry

[44minimum]

My nephew has a little Henry lever action that has somewhere between 10 and 20,000 rounds through it. Recently it has been having extraction problems, leaving an occasional fired shell in the chamber. I emailed the guys at Henry and asked them what I would need to do to get a new extractor. He emailed back and said give me your name and address and I will send you one. A week later I get an envelope in the mail with the new extractor. No charge. Certainly seems like a good company to do business with. And I have read all kinds of similar stories on other discussion boards about the customer service at Henry.

 

[Shooter77]

I've been thinking of getting one and this is good to hear.

 

[Shadowrider]

There's a chance that the guy that replied to your email was the president of the company. I know he personally answered my questions some time back via email. I told him that I really appreciated the fact that he personally addressed his company's business because I was expecting a sales associate to reply.

 

[flatwins]

That quality of customer service is rare these days.

 

[44minimum]

Yeah, I read of several instances where people called or emailed the company about a problem and the president himself took care of it. One guy bought a new rifle and it had a tiny ding in the forearm from somewhere along the way in the storage or handling department. I guess it bothered him enough to complain about it, the company president answered the phone and shipped him a new forearm.

I wouldn't put it in the same category as a Marlin, but for about half the price that little Henry is a nice little weapon. It's got some nice looking wood on it, and all of the ones that I have seen have nice looking wood.

 

[Moore Guns]

Splendid!

 

[Point and Laugh]

A few years ago I was out in the woods with the kids and one of them dropped the Henry, it bounced of a big rock and fell about 30 feet down a rocky cliff, beat the stock up pretty good. I emailed Henry to order a new stock. They did not reply to my email. About a week later a beautiful new stock showed up at my shop. Where the price should have been on the invoice it just said "Thank You, we hope you continue to enjoy your rifle"

 

[flatwins]

A few years ago I was out in the woods with the kids and one of them dropped the Henry, it bounced of a big rock and fell about 30 feet down a rocky cliff, beat the stock up pretty good. I emailed Henry to order a new stock. They did not reply to my email. About a week later a beautiful new stock showed up at my shop. Where the price should have been on the invoice it just said "Thank You, we hope you continue to enjoy your rifle"

I don't own a Henry but stories like that tempt me to buy one, just so I can support a great company.

 

[aarondhgraham]

They did right by me,,,
I called to order a sight screw for my Accu-Bolt,,,
I "Bubba'd" it when trying to adjust it with a Swiss Army Knife screwdriver..

About 9 days later I got an envelope in the mail,,,
It had two of the screws in it.

I called and asked how much I should write a check for,,,
The nice lady chuckled and said not to worry.

I Like their customer service,,,
And the accuracy of my rifle rivals my CZ 452 Military Trainer.

Aarond

.

 

[Hobbes]

My new Henry H001 shot several inches too high on the first trip to the range and the rear sight blade was as low as it would go.
I was disappointed to say the least.

Having read on the rimfirecentral forum that some of these Henry's shipped with the wrong sight blade installed, I contacted the company and they
shipped me the correct sight blade a couple of days later.
It was easy to install and now it shoots great!