The only problems I have ever had at the Ford dealer were with the their service advisors providing trash service and not having any automotive knowledge.
Welcome to every dealership that ever opened its doors.The only problems I have ever had at the Ford dealer were with the their service advisors providing trash service and not having any automotive knowledge.
I never do them, especially the 3rd party warranties. They wouldn’t sell them if they typically panned out in our favor either. What I’ve seen on newer ones is things have to completely fail in order to be warrantable as well, which is ridiculous for a few reasons including the definition of failure.Not to derail but somewhat related. Do you guys find extended warranties from dealers to be worth the money? I’ve found the quality of service at my dealer has deteriorated significantly the last couple of visits. I suspect they have problems hiring knowledgeable people who want to work like many other companies these days. I used an independent shop that’s been around many years the other day. His transmission fluid change service was 40% less and as far as I can tell equal or better than the dealer. His waiting area and friendliness was also much better. I’ll be using them for future visits.
Shame on you for going back to a dealership that you knew sucked!I won't name the dealership...Yet.
Wife's Explorer was due for an oil change/service and her AC had just quit working. *expletive deleted*ck.
Car is still under warranty and she insisted on the extended service plan.
She scheduled the service appointment for the oil change and asked that the AC be checked out while it was in there. 2 week wait on service appointment.
Took it in yesterday for the 8:00 AM appointment. Right off the bat they had a $160 diagnostic fee for the AC on the paperwork. I commented that it was still under warranty and the service plan. Service advisor said oops my bad.
We left the car there and Went about our business. About 2:00pm I hadn't heard anything so I contacted them. I was told that they were tracing a Freon leak and might need to keep it overnight. So far no biggie. About 11:00 AM this morning I contacted them again for an update. They had found "impact damage" on the condenser, NOT covered under warranty $2200 dollars to repair, *expletive deleted*ck me!
After my initial shock I contacted my insurance agent, covered under comprehensive less deductible. so $500 vice $2200. Better but still sucks.
Went in this afternoon and brought it home since it will take a few days to get the insurance claim sorted out.
They never changed the *expletive deleted*ing oil.
We did give them a 2nd chance last year and they did a good job. Also our location makes the next closest Ford dealer pretty inconvenient. This will be their last business from me though.Shame on you for going back to a dealership that you knew sucked!
You should give the name of the dealer,so others can avoid that scamI won't name the dealership...Yet.
Wife's Explorer was due for an oil change/service and her AC had just quit working. *expletive deleted*ck.
Car is still under warranty and she insisted on the extended service plan.
She scheduled the service appointment for the oil change and asked that the AC be checked out while it was in there. 2 week wait on service appointment.
Took it in yesterday for the 8:00 AM appointment. Right off the bat they had a $160 diagnostic fee for the AC on the paperwork. I commented that it was still under warranty and the service plan. Service advisor said oops my bad.
We left the car there and Went about our business. About 2:00pm I hadn't heard anything so I contacted them. I was told that they were tracing a Freon leak and might need to keep it overnight. So far no biggie. About 11:00 AM this morning I contacted them again for an update. They had found "impact damage" on the condenser, NOT covered under warranty $2200 dollars to repair, *expletive deleted*ck me!
After my initial shock I contacted my insurance agent, covered under comprehensive less deductible. so $500 vice $2200. Better but still sucks.
Went in this afternoon and brought it home since it will take a few days to get the insurance claim sorted out.
They never changed the *expletive deleted*ing oil.
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