A decade ago I bought a HiPoint .45 JHP just for grins and tossed it in a box. Years later I take it out of the box and go to the range. Less than half a box of Federal ball ammo later I have a squib load leaving the bullet half way down the barrel, I go home and take it apart and can't dislodge the bullet. I toss it back in the box. Years later I get it out and bang the crap out of the bullet until it comes out. I go to put it back together and there is a piece missing (the sear cam). I toss it back in the box. Years later I pull it out and look online for the missing sear cam. Turns out there are apparently 3 different versions of that piece. I call Hi-Point support to see if they can tell me which one is correct for me. They verify it is a JHP and tell me they will get the correct one out to me right away. A couple of days later I receive it in the mail and put the pistol back together. They sent me a part at no cost to me that was not broken or malfunctioning, I just lost the damn thing. That is customer service on a level you very seldom see, and it has made me a fan!