Pretty much anything that has to do with the state of Oklahoma.
Yeah, the stories I could tell about my experiences with AT$T. What a charlie foxtrot of a company. I will never understand how every single SWBell/AT$T employee I've ever known or met has been an outstanding person, yet that company remains as useless as teats on a boar.
DittoAT&T...
When I got a cell phone, they overcharged our final land-line bill by $5.62. They sent a debit card for the balance.
Yep, a regular debit card, that I had to call and activate. For $5.62. I had the water company apply it to our bill.
And guess what else? There's a $3.00 monthly fee on the card (yeah, good luck with that). And I can't close the account until 8 days after using the card. And if I don't close it, it will remain active (apparently for months).
Idiots.
Same.That's funny; last year, they tried to send me unemployment that I never applied to get. They even sent me a debit card. I went online and filled out their "suspected fraud" form, and it said they'd stop the process, but I never heard another peep out of them.
I don't know if it's still this way, but back when it was still SBC, a gal who worked for me had a friend who worked in an SBC call center. She said if the reps didn't try to sell you something before you got off the phone with them, the rep would get dinged for it.Long story but leave it at WORST CUSTOMER SERVICE EVER.
I don't know if it's still this way, but back when it was still SBC, a gal who worked for me had a friend who worked in an SBC call center. She said if the reps didn't try to sell you something before you got off the phone with them, the rep would get dinged for it.
That certainly explains why the reps did it (every. damn. time.) I called them, but that is the most brain-dead, idiotic customer "service" move I've ever heard. You have someone who is calling you because they have a problem with your service, so they're likely ticked off from the get-go, and you're going to try to sell them MORE of your crappy service? In what universe does this sound like a good plan?
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